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Director Of Customer Care Jobs

Director Of Customer Care
By RPM Living At United States
5+ years of experience in an operations management and/or call center management role
Oversee a dedicated team within our customer relationship management tool to ensure prompt, courteous, and efficient communication with prospective renters.
Bachelor's degree from four-year college or university or equivalent combination of education and experience
Prior multifamily industry experience strongly preferred
Firsthand experience working with call centers and virtual teams is a plus
Set performance goals, monitor progress, and implement strategies to enhance team efficiency, effectiveness, and overall customer satisfaction.
Customer Care Director Jobs
By Coolibar, Inc. At Miami, FL, United States
Excellent knowledge of management methods and techniques
Do periodic reporting to the management on the performance
Proven successful working experience as a Customer Service Manager,
Hire, train and manage Customer care team who are exceptionally customer satisfaction focused.
Adhere to and manage the approved budget
Strong knowledge customer service software, databases and tools
Director Of Customer Support
By Lexipol At Frisco, TX, United States
Team Development and Management (30%)
Requirements: To be considered for this role, you will have this experience:
· Strong customer handling skills, with the ability to manage complex issues with tact and professionalism.
· Develop and implement customer service policies and procedures to continuously improve the overall customer experience.
· Proven successful experience in architecting and implementing high velocity, scalable customer support organizational design and systems.
· Demonstrable experience improving overall customer experience metrics as a result of the systems you implemented.
Director, Customer Care Jobs
By American Airlines At Dallas, TX, United States
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Experience in the application of budgetary knowledge to drive business results
Leads, supports, and develops a large team of managers through coaching and mentoring, as well as providing career growth opportunities
Bachelor’s degree or equivalent work experience
Experience in Customer Care/Passenger Service at a large airport or hub required
7 years of leadership experience managing cross-departmental teams
Director Of Customer Care
By JBT Corporation At Philadelphia, PA, United States
Strong communication and people management skills. Ability to inspire others and sell new ideas upwards and downwards the organization.
Strategic business segments management and enterprise programs
Equipment lifecycle management, software asset management
Implement ambidextrous management pursuing both short-term priorities while nurturing long-term growth initiatives.
Strong leadership ability to manage fast growing team, while implementing a compelling change management agenda.
Competitive salary and benefits – medical, dental, vision
Director, Customer Care Strategy
By EarnIn At United States
Customer service operations experience; quality and training, escalations, workforce management, technical product issue resolution
Proven experience (7+ years) in building and managing teams, including establishing operational processes that allow for scale through autonomy.
Deep domain expertise owning the design and creation of an excellent customer experience
Demonstrated experience building relationships with stakeholders
Exceptional analytical, critical thinking, and problem solving skills
Develop and implement a Customer Care and Product strategy that effectively addresses customer needs and drives customer advocacy
Director Of Customer Care
By LaundryLux At Inwood, NY, United States
Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
Define and optimize our customer experience lifecycle. Own end-to-end order management.
Possess a strong management presence and leadership ability, with communication and interpersonal skills that inspire and motivate leaders and teams
Work with sales management to align on strategies, coverage plans, and account dynamics.
Develop and drive consistency throughout day-to-day tactical operations by identifying standards, tools, best practices, process knowledge, and communication.
Manage our PNCs (Product Number Codes) and Price Lists.
Director, Customer Care Jobs
By Mia Aesthetics At Miami-Fort Lauderdale Area, United States
Excellent verbal and written communication skills in training, coaching and performance management opportunities
Strong leadership including change management skills
Bachelor’s degree in Business Management or related field
Drafts recommendations to policies and procedures to facilitate an outstanding patient experience
Experience with customer escalations, complaint handling, refunds, and billing issues. Working with customers/patients who have experienced issues in their customer journey.
Strong writing and presentation skills
Sr. Director, Global Customer Care
By Bose Corporation At Framingham, MA, United States
Proven influencing and persuasion and relationship management at senior and strategic level.
Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
Manage metrics, ensure customer satisfaction, and review statistical performance levels.
Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
Language skills: English; any additional languages would be beneficial.
Director, Customer Care Jobs
By American Airlines At Charlotte, NC, United States
Oversees and manages departmental budget and cost control, including forecasting, in order to ensure accuracy and accountability for overall resource management
Experience in the application of budgetary knowledge to drive business results
Bachelor’s degree or equivalent work experience
7 years of leadership experience managing cross-departmental teams
3 years of experience managing a unionized frontline workgroup
Experience in Customer Care/Passenger Service at a large airport or hub required
Director Of Customer Care
By Lennar At Roseville, CA, United States
Proven ability to supervise using effective management skills
Minimum seven (7) years of experience in the residential construction industry; including sufficient exposure to customer care issues
Three (3) years experience in customer service positions
Current knowledge of construction practices and techniques
Excellent PC skills (Microsoft Word & Excel spreadsheet)
This position will be eligible for the described benefits listed in the above section.
Director Of Customer Care
By Össur At Greater Orlando, United States
• Has a deep understanding of the business, financials, products/services, and the capability needs of management.
We Provide A Flexible Work Environment To Offer Work/Life Balance
• Coaches managers to achieve goals and thus support the business strategy.
• Bachelor/Masters’ degree in a relevant field of education.
• Minimal 10 years of relevant experience, including supervisory or advisory experience.
• Demonstrated leadership through past experience in effective problem resolution.
Director Of Customer Care
By Above & Beyond Talent Acquisition, Inc. At Logan, UT, United States
Previous successful management of a high-volume support center or team
Knowledge or experience with Android device software is a plus
Commercial Fitness Equipment experience, either in a manufacturing environment or B2B.
Remote position but will need to be available to work at our Logan, UT headquarters frequently
Manage labor and service budget for the Commercial business division
5+ years of leadership experience
Director Of Customer Care
By Tri Pointe Homes At Charlotte, NC, United States
A minimum of 3 years of leadership/management experience is required.
A high school diploma or general education degree (GED) is required. BA/BS degree or equivalent preferred.
A minimum of 5 years of experience in directing, coordinating, and supervising staff in Customer Care required (homebuilding a plus).
Focus on employee and leader development, including succession planning.
Participate and/or conduct regular team meetings and training sessions.
Provides training for sales, construction teams, and outside parties on proper expectation-setting for the warranty program.

Are you an experienced customer service professional looking for an exciting new challenge? We are looking for a Director of Customer Care to join our team and lead our customer service team to success. You will be responsible for developing and implementing strategies to ensure customer satisfaction and loyalty, as well as managing customer service operations and personnel. If you have a passion for customer service and a drive to make a difference, this is the job for you!

Overview:

The Director of Customer Care is responsible for leading the customer service team and ensuring that customer service goals are met. This position requires a strong leader who is able to motivate and inspire their team to provide excellent customer service. The Director of Customer Care will be responsible for developing and implementing customer service strategies, managing customer service staff, and ensuring customer satisfaction.

Detailed Job Description:

The Director of Customer Care is responsible for leading the customer service team and ensuring that customer service goals are met. This includes developing and implementing customer service strategies, managing customer service staff, and ensuring customer satisfaction. The Director of Customer Care will be responsible for creating and maintaining customer service policies and procedures, monitoring customer service performance, and providing feedback and coaching to customer service staff. The Director of Customer Care will also be responsible for resolving customer complaints and issues, and ensuring customer service standards are met.

What is Director Of Customer Care Job Skills Required?

• Excellent leadership and management skills
• Strong communication and interpersonal skills
• Ability to motivate and inspire customer service staff
• Knowledge of customer service principles and practices
• Ability to analyze customer service data and trends
• Excellent problem-solving and decision-making skills
• Ability to handle customer complaints and issues

What is Director Of Customer Care Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of customer service experience
• 3+ years of management experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems

What is Director Of Customer Care Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of customer service software and systems
• Knowledge of customer service metrics and analytics
• Knowledge of customer service trends and best practices

What is Director Of Customer Care Job Experience?

• 5+ years of customer service experience
• 3+ years of management experience
• Experience in developing and implementing customer service strategies
• Experience in resolving customer complaints and issues

What is Director Of Customer Care Job Responsibilities?

• Develop and implement customer service strategies
• Manage customer service staff
• Monitor customer service performance
• Provide feedback and coaching to customer service staff
• Create and maintain customer service policies and procedures
• Resolve customer complaints and issues
• Ensure customer service standards are met
• Analyze customer service data and trends
• Ensure customer satisfaction