Director Of Account Management

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

If you want to use your talents to transform healthcare in the United States, come join us!

Reporting to the VP of Operations, the Director of Account Management will be responsible for the leadership and continuous improvement of the Account Management team. This role will ensure the achievement of financially sustainable membership growth and employer group retention while providing the highest levels of member satisfaction.

What You'll Do

• Continuously improve tools, technology, and processes to optimize effectiveness
• Provide leadership, strategic direction, and oversight in launching new markets
• Track and ensure the highest level of service is provided to group members and their brokers
• Monitor key business performance metrics to drive business results and present them to Leadership Team
• Coach and develop the Account Management team to achieve defined metrics
• Drive the vision of Account Management and its evolution for Sidecar Health
• Responsible for meeting and exceeding all accountable retention goals
• Develop and implement long term strategies and best practices to drive the future of Account Management
• Oversee hiring, training, evaluation, and retention of employees within Account Management department

What You'll Bring

• Strategic Thinking: Demonstrated experience in developing and executing analytics strategies aligned with business goals
• Analytical Skills: Strong quantitative and qualitative analytical skills, with the ability to analyze complex data sets and generate insights
• Strong client management relationship skills with a proven track record of success
• Industry Knowledge: Familiarity with healthcare industry trends and regulations is preferred
• Problem-Solving Skills: Ability to think critically and solve problems efficiently
• Leadership and Mentoring: Proven ability to lead and develop teams, fostering an inclusive and high-performance culture
• Collaboration and Influencing Skills: Strong interpersonal skills, with the ability to collaborate effectively and influence cross-functional teams and senior leadership
• 8+ years of experience in Account Management or Customer Success or a similar role within a tech company or insurance company, with a minimum of 4+ years in a leadership position
• Bachelor's Degree in in Marketing, Finance, Business Administration or a related field
• Open to travel
• Communication Skills: Exceptional written and verbal communication skills, with the ability to convey complex concepts to non-technical stakeholders

What You'll Get

• Competitive salary, bonus opportunity, and equity package
• A 401k retirement plan
• Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
• Comprehensive Medical, Dental, and Vision benefits
• Paid vacation and company holidays

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.