Director, Learning And Development

Service Champions is a fast-growing Plumbing, Heating and Air Conditioning company that is driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability, as well as our “Good Deeds for Free" brand promise.

Voted one of the Top Workplaces in Orange County for 7 straight years, we emphasize a culture of personal growth, self-determination, a healthy work-life balance, and providing an environment where one can thrive in one’s creativity and strengths. Our company continues to grow at a rapid pace, and we are looking to reinforce our Human Resources team with a knowledgeable, resourceful, and analytical team member.

We are seeking a highly skilled and experienced Director, Learning and Development to join our team. The Director of Learning and Development serves as the strategic operational leader of both the Technician Training program and the overall learning and development strategy for the business. They are responsible for optimizing, scaling, and executing the company’s organizational development processes and systems including e-learning, leadership mentoring/development, change management, technician training, and all other aspects of both first-time and on-going employee development that impact the overall company culture and overall strategic business direction.

This is an exempt position reporting to the CHRO.

RESPONSIBILITIES:

• Partners with senior leaders, operations teams and HR partners to analyze gaps and create plans for addressing skills gaps; drives change management throughout the organization.
• Oversees the Learning Management System and ensures it’s configured appropriately for maximum impact within the organization.
• Extracts and delivers reports and analytics on training costs and outcomes, tracking costs and managing the overall training budget; develops assessment tools to measure trainee capabilities as well as trainer delivery.
• Develop and execute the overall training and development strategy across the organization; ensures alignment with companies’ strategic goals.
• Performs other duties/projects as assigned.
• Leads and motivates a team of trainers, actively coaching to ensure they are equipped with the tools and resources needed to execute training initiatives.
• Develops, deploys, and maintains a Leadership Development program aimed at creating and developing leadership capacity within the organization; defines organizational needs, assesses current capacities and ensures a solution aimed at addressing future leadership needs.
• Leads initiatives aimed at exploring alternative training delivery methods such as e-learning, video/teleconferencing, and other such tools; oversees the creation and communication of training curriculum and materials in alignment with company culture and values.
• Ensures all training complies with federal, state, and local legal regulations (and associated recordkeeping and reporting requirements), maintains a proactive approach with new and anticipated changes to legislation and regulation, which may impact organizational processes and objective.

REQUIREMENTS:

• Education and/or experience equivalent to a bachelor’s degree in human resources or a related field and 10+ years’ experience in Learning and Development, Training, Organizational Development, Industrial/Organizational Psychology, or a similar discipline.
• Knowledge of HR laws and regulations for states relevant to the supported business units and surrounding states/territories.
• 5+ years' experience working with learning management systems (LMS), implementation and optimization experience preferred.
• Demonstrated ability and experience working with all levels of leadership and handling change management and integration of acquired entities.
• Familiarity and first-hand experience managing in-person specialized training classes and programs.
• Intermediate level knowledge of Microsoft Office Suite (Word, Excel, PPT and Outlook)
• Willingness to travel within designated region up to 50%.
• Excellent communication (verbal and written) and problem-solving skills.
• 5+ years in a leadership capacity overseeing trainers and training personnel.

PHYSICAL DEMANDS:

• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Regularly required to sit; use hands to handle or feel and type.
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolving issues
• Frequently required to reach with hands and arms.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.