Director, Distribution Operations Jobs

Organization- Hyatt Corporate Office, Chicago

Summary

The Opportunity

Hyatt seeks an experienced leader for the role of Director of Distribution Operations, a key member of Hyatt’s Global Distribution organization. This leader will work closely with the VP, of Global Distribution as well as Distribution Services, Global Property Services, global and regional leaders in sales and revenue management, as well as other key internal and external stakeholders.

This position will be the primary driver of business development through technology connectivity and will represent the Global Distribution function through enterprise-wide systems transformations. The director will lead commercial relationships with external connectivity partners and will ensure distribution resources are fully activated within hotel support programs. In addition, this leader will oversee distribution operations including leading the team in delivering inventory compliance tools and activation, as well as data stewardship and analytics.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and guests have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what’s most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care For Our People

Our purpose sets us apart—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We’re proud to have earned a place on Fortune’s prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy, and respect, and making sure everyone feels like they belong.

We’re proud to offer exceptional corporate benefits which include:

• Annual allotment of free hotel stays at Hyatt hotels globally
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Work-life benefits including well-being initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• Paid Time Off, Medical, Dental, Vision, 401K with company match
• Flexible work schedule and location

Our Commitment to Diversity, Equity, and Inclusion

Our success is underpinned by our diverse, equitable, and inclusive culture and we are committed to diversity across the board—from whom we hire and develop, the organizations we support, and whom we buy from and work with.

Being part of Hyatt means always having space to be you. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. To learn more about our commitments to DE&I, please visit the Why Hyatt section of the Hyatt career page.

Who You Are

As our ideal candidate, you understand the power and purpose of our Culture of Care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Well-being. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

Responsibilities include oversight of distribution connectivity for business development, hotel support for distribution channels, engagement with external technology partners, participation, and functional leadership. The role is a team leader with direct reports leading rate integrity and analytics programs.

• Oversee global/regional pipeline of business development opportunities. Lead prioritization efforts and support timely delivery of connectivity outcomes. Bridge technical and business requirements across teams. Serve as a consultative resource for distribution leaders globally for business development solutions.
• Opportunities to participate in Hyatt’s Diversity & Inclusion activities.
• Develop resources and tools to maintain key distribution programs, such as the Hyatt Preferred Partner Program, including technical requirements and resources for partner evaluation.
• Serve as primary business lead for key transformation efforts on major internal systems within the reservations, revenue management, and distribution functions.
• Serve as liaison to key internal partners including teams responsible for commission payments, data stewardship, distribution services, global property services, and others as assigned.
• Coordinate with the Hyatt Global Connectivity team and Distribution Services team to establish tools needed for hotel operational support.
• Provide guidance for the Rate Integrity team including support for external vendor relationships, maintenance of program guidelines, and stakeholder communications.
• Oversee Distribution Analytics function including the development of performance reporting, dashboards, and strategic analyses as requested.
• Special initiatives and cross-functional projects and other duties as assigned.
• Represent Hyatt in commercial engagements with external connectivity partners seeking to optimize terms where applicable and maintain alignment across business and technical teams.

Qualifications

Experience Required:

• 7+ years of experience in lodging or travel distribution, technology, product management, strategy, or related function

Experience Preferred:

• Experience with lodging distribution systems, reservations and revenue management systems, channel partners, technology, and operations management
• Bachelor’s degree in a related field

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that women, people of color, and other historically excluded groups, tend to apply to jobs, only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.