Director - Colleague & Labor Relations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Our corporate functions provide the critical strategic leadership that drives our business forward. From roles in business strategy, colleague experience or communications to legal, compliance or administration, there’s opportunity to make your expertise an essential part of how we bring our vision to life. As part of one of our Corporate teams, the work you do and your contributions to supporting, promoting and enhancing our brand will have a significant impact on how we continue to back our customers, communities and colleagues now and into the future. Find your place in a corporate function on #TeamAmex.

The Employee Relations (ER) Director will be a member of the global ER team and be responsible for championing the colleague experience by leveraging Company culture, values, while ensuring legally compliant equitable resolutions to employee relations issues. The ER Director will be a solutions oriented strategic and hands on leader responsible for delivering high quality colleague relations counsel, guidance and support to multiple lines of business across several US based geographies.

RESPONSIBILITIES:

• The Director will prepare and conduct front line and leadership training on employment and labor matters to maintain a positive, productive workforce and to ensure compliance with federal and state labor laws to mitigate risk to the business.
• The Director will be responsible for the handling of a broad range of tasks and initiatives including reorganizations, reductions in force management, crisis management, policy drafting and project work.
• The Director will be responsible for the coaching/development of a team of ER Manager and Specialist direct reports and work collaboratively with the broader ER team as well as a variety of key stakeholders such as HR, Legal, Security, Medical, Compliance and Business Leadership, supporting a culture of teamwork, partnership and engagement.
• The ER Director must be capable of developing proactive solutions by remaining current on emerging trends and leveraging internal and external data.
• The ER Director is responsible for handling a broad spectrum of complex and sensitive colleague concerns and investigations, including interpersonal conflict in the workplace, performance management, policy interpretation and adherence, discipline, complaints, allegations of harassment, discrimination, retaliation, and do so by providing guidance and counsel to leaders and colleagues on the same.

The ER Director will report the Vice President, US, ER.

QUALIFICATIONS

• Excellent communication skills, verbal and written. Experience in developing communications, training, policies and data analytics.
• A solid understanding of federal and state labor/employment laws and governmental compliance requirements.
• Ability to work in fast paced, dynamic environment and be comfortable working with every level of the organization.
• Bachelor’s degree or equivalent combination of education and experience.
• Ability to identify trends and provide proactive solutions to mitigate risk.
• Experience with a Shared Service Delivery model along with strong working knowledge of HR systems and operations preferred.
• The ability to make tough decisions and influence decisions using sound judgment to draw valid conclusions, recommendations and plans of action.
• Strong business acumen and analytics around data, reporting.
• Minimum 7 years of experience and knowledge in HR with a concentration on Employee Relations.
• 4+ years demonstrated experience in a supervisory/leadership role preferred. Passion for developing people and strong teamwork.
• Strong knowledge of HR disciplines around change management, training facilitation, presentation skills, consultative skills, conflict management and ability to interpret and apply HR Policies and Procedures.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Free and confidential counseling support through our Healthy Minds program
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• 6% Company Match on retirement savings plan
• Competitive base salaries
• Bonus incentives
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Career development and training opportunities
• Free financial coaching and financial well-being support

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.