Digital Ecommerce Strategic Account Manager

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here.

As an eCommerce Strategic Manager, you will be developing strategies to boost sales and market share with key eCommerce retailer accounts for our Moen brand of products. This involves creating effective marketing plans and promotional plans, analyzing competitors and market trends, and building strong relationships with key stakeholders.

You'll also ensure accurate product information online, generate performance reports, and coordinate eCommerce operations. Additionally, you'll assist in enforcing Moen's eCommerce policies and help the company understand and navigate the e-commerce landscape.

The ideal candidate will have an eCommerce Sales or Account Management background with a large retailer or big box channel and have a bachelor’s degree and be able to travel 20-25% to visit customers.

This role is a hybrid position, with remote work on Mondays and Fridays and in-office work at our North Olmsted, OH office location from Tuesday to Thursday.

What You Will Be Doing

• Lead comprehensive analysis of business growth opportunities with large eCommerce retailer accounts, potential avenues for share growth, and evaluate competitor and market dynamics/trends as input to strategic plans.
• Develop influential relationships with key stakeholders at key eCommerce retailers and related channel partners. Provide guidance on account service needs for key eCommerce retailers that occur on a daily basis to ensure timely execution and follow-up of all activities.
• Develop integrated demand generation strategies to drive sales and increase share for Moen with key accounts. Grow existing business and exploit incremental market share opportunities to achieve/exceed annual financial targets.
• Formulate and execute annual sales, marketing, and promotional strategies/plans for key customer accounts; focus on digital marketing, pricing/programming, online discoverability, content optimization, and online ratings & reviews.
• Create and communicate monthly performance and key metric scorecards for respective eCommerce retailer accounts. Generate accurate forecasts monthly and provide meaningful insights on customer and market performance to increase sales and share.
• Coordinate and manage eCommerce-related operations and supply chain-related initiatives for key eCommerce retailer accounts. Track/manage eCommerce retailer operational metrics and benchmarks including fill rates, operational efficiencies, and logistics execution.
• Manage the development and implementation of effective strategic business plans encompassing brand messaging, benefits, and value propositions to large eCommerce retailers’ key influencers and stakeholders.
• Ensure the accuracy and completeness of Moen’s online merchandising assets on key eCommerce retailer sites including product descriptions, images, videos, bullet points, and technical documents.
• Develop influential relationships and collaborate closely with internal stakeholders in adjacent business units (Wholesale & Retail) and key shared services functions (marketing, finance, information technology, etc.).
• Assist, as appropriate, with the enforcement of Moen’s eCommerce Distribution and iMAP Policy. Help build and cultivate Moen’s knowledge, literacy, and comfort with the e-Commerce channel.

Qualifications

• A track record of driving results in complex, multi-stakeholder, volatile and uncertain environments.
• The ability to travel approximately 20-25%.
• Must be flexible to maximize business opportunities as they arise.
• Minimum of 5 years of related experience; minimum 2 years of experience within the eCommerce channel.
• Strong business and financial acumen creating with broad business perspectives, proven ability to manage and measure work.
• Demonstrated track record of progressive thinking with a bias towards removing barriers, creating new and different, and outperforming the marketplace.
• Bachelor’s degree is required.
• Demonstrated deep understanding of online/digital channels to include online pricing and promotions, digital marketing, and eCommerce fulfillment.
• Demonstrated ability to drive improvement of digital KPIs via a strong analytical mindset.

Additional Information

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.