Desktop Support Jobs

Job Title – Desktop/ Plant Site Support

Location – Richland Center, WI

Job Type – Contract

Implementation – Cognizant

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•Handle daily technical support activities on desktop support

•Manage and maintain all computer peripheral devices resolving associated problems as required

•Manage and escalate third party vendor support and performance related to in-scope services

•Support of all conference rooms

•Laptop builds and rebuilds

•Support new office setup and expansions as needed

•Provide smart hands support for other service towers, including the Network Services tower and Server & Storage tower

•MDM - Configuration for iPhones, Intune and Mobile

•Printer Installation and configuration

•Vendor Co-ordination

Good-to-Have

•Plant Operation Support

•Incident, SR, Change, problem & capacity management

•Service Improvements

•Vendor Co-ordination & Training

•Safety Process & Gemba walk

•Participation in Technical interviews

•Mobile Management & Citrix

•Partners Support for hardware. Phone and IT Components

•Trend and Root cause Analysis

•Software and hardware upgrades

•Gathers requirements and directs contractors on installation of IT infrastructure (pipe and wire, wireless access points, etc.)