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Desktop Support Admin Jobs

Company

SysMind

Address Frederick, MD, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-07-07
Posted at 11 months ago
Job Description
Position: Desktop Support Admin
Location: Frederick, MD(Onsite)
Duration: 12+ Months
Implementation Partner: TCS

  • Troubleshoot any issue that may come up related to network operations and end-user support.
  • Create and provide reports to supervisors and other team members that detail the status of projects and the location of organizational assets.
  • Work with new members of the organization to understand the capabilities and limitations of working on the network.
  • Communicate with end users to identify areas where the migration
  • Perform backups & restores data and cover all areas of the disaster recovery plan.
  • Replace or Migrate data on new or old computers.
  • Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords
  • Provide project management support and maintain databases to keep ongoing projects on schedule.
  • Assist in deploying desktop workstations and laptops throughout the organization.
  • Using Active Directory to manage accounts, profiles, and policies.
  • Configure settings on Windows workstations.
Additional Roles And Responsibilities
  • Provide friendly and helpful customer service
  • Inform and educate clients by explaining procedures; answering questions; providing information
  • Troubleshoot problem areas in a timely and accurate fashion.
  • Perform other duties as assigned by supervisor
  • Strong organizational skills; able to manage priorities and workflow.
  • Enter / track activity / user / asset information accurately within trouble ticketing system and Asset Management tool.
  • Assist the client in solving laptop workstation and networking issues
  • Recommend improved procedures
  • Commitment to excellence and high standards
  • Maintain and improve quality results by adhering to established processes, procedures and guidelines