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Desktop Support Admin Jobs
Company | SysMind |
Address | Frederick, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting |
Expires | 2023-07-07 |
Posted at | 11 months ago |
Position: Desktop Support Admin
Location: Frederick, MD(Onsite)
Duration: 12+ Months
Implementation Partner: TCS
Location: Frederick, MD(Onsite)
Duration: 12+ Months
Implementation Partner: TCS
- Troubleshoot any issue that may come up related to network operations and end-user support.
- Create and provide reports to supervisors and other team members that detail the status of projects and the location of organizational assets.
- Work with new members of the organization to understand the capabilities and limitations of working on the network.
- Communicate with end users to identify areas where the migration
- Perform backups & restores data and cover all areas of the disaster recovery plan.
- Replace or Migrate data on new or old computers.
- Assist or provide network administration functions such as implementing MS-Outlook accounts, managing data, modifying network profiles, and recovering passwords
- Provide project management support and maintain databases to keep ongoing projects on schedule.
- Assist in deploying desktop workstations and laptops throughout the organization.
- Using Active Directory to manage accounts, profiles, and policies.
- Configure settings on Windows workstations.
- Provide friendly and helpful customer service
- Inform and educate clients by explaining procedures; answering questions; providing information
- Troubleshoot problem areas in a timely and accurate fashion.
- Perform other duties as assigned by supervisor
- Strong organizational skills; able to manage priorities and workflow.
- Enter / track activity / user / asset information accurately within trouble ticketing system and Asset Management tool.
- Assist the client in solving laptop workstation and networking issues
- Recommend improved procedures
- Commitment to excellence and high standards
- Maintain and improve quality results by adhering to established processes, procedures and guidelines
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