Desktop Administrator Jobs

Job Summary

The Desktop Administrator is responsible for ensuring the operations of assigned functions in accordance with Roper St. Francis Healthcare IT leadership and IT governance. This position's primary responsibility will be responsible for operating and maintaining the Client Management System (CMS), client-side application delivery environment and subsystems. The Desktop Administrator will be expected to analyze complicated systems, document application standards, and assure high levels of stability, reliability, and availability of the CMS. Duties to include developing, testing, and implementing software delivery packages/policies, patch management solution, and workflows within the CMS. This position also includes the discovery, recommendation, design, build and support of associated technologies in a timely, reliable, and cost-effective manner.

Education

Minimum Qualifications:

Requires a High School diploma (or equivalent) from an accredited school and 2 years of Information Technology experience on relevant equipment and systems, OR

Associate Degree in Computer Science or Information Technology with at least six months of project experience on relevant equipment and systems; OR

Experience Preferred

Bachelor’s Degree or Higher, experience preferred.

• Ability to author technical documents and create procedure manuals
• Other duties as assigned
• Strong understanding of the organization's goals and objectives
• Desired Healthcare knowledge/background including data privacy practices and laws
• Strong knowledge of Microsoft System Center Configuration Manager
• Working knowledge of Microsoft Windows Active Directory and Group Policy Management
• Working knowledge of PowerShell, network protocols, and SSL certificates
• Ability to conduct research into current and future technologies
• Working knowledge of large heterogeneous environments
• Highly self-motivated and directed, with keen attention to detail
• On-call availability 7/24 as part of a rotation schedule
• Able to prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment
• Strong customer service orientation
• Strong knowledge of Microsoft Windows desktop operating systems
• Working knowledge of VMware ESX and infrastructure components
• Working knowledge of automated virtual application deployment and management
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
• Working knowledge of patch management and antivirus methodologies and best practices
• Working knowledge of networking technology, including bandwidth, multicasting, and WOL

Licensure/Certification

CompTIA Core and/or Microsoft Certified Associate certifications must be completed within 180 days of employment. Additional certifications will be accepted at the Manager's discretion.

Knowledge/Skills

Must be fully/independently technically competent and physically capable to perform computer duties as listed within with technical guidance of the Desktop Administrator. Must be able to rapidly read, comprehend, and put to practical use, a wide variety of technical literature. Must be able to translate technical information and procedures into user solutions. Must be able to write and speak clearly to communicate effectively with users. Must develop and produce without assistance presentation-quality User Requirements and documentation. Must impart confidence to the users. Must respond to emergencies major incidents in accordance with department service level agreements.in a timely manner. Must respond to and actively participate in disaster situations to restore information access to critical users such as administrators, doctors, nurses, and patients.

Contacts

Communicates with and actively participates with all levels within the corporation.

PI215315766