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Desk Side Support Technician Jobs

Residential Support Specialist (North Side)
By Trinity Health At Pittsburgh, PA, United States
Great Benefit Package: (Benefits start Day 1 of employment)
We Reach Out To Offer Help – And Hope – To People Who Are Experiencing
High School Diploma OR Equivalence
Access to transportation travel locally
Ability to drive an organization vehicle
Must successfully pass Department of Public Welfare Medication Training within first year of employment
Desk Side Support L2
By DataSkate At East Aurora, NY, United States
To manage distribution group permissions via web-based GUI or via Remote PowerShell
To manage inbox rules that automatically perform specific, criteria-based actions on messages as they arrive, through a Remote PowerShell
Data Loss Prevention Policy Management
Escalating a Major Incident to the Major Incident Manager
To add users, manage licenses, create groups
To perform remote device wipes through Outlook Web App
Desk Side Service Technician
By Indotronix International Corporation At New York City Metropolitan Area, United States
You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
How many years of experience do you have with working with server hardware break/fix?
How many years of Field Experience do you have?
Do you have your A+ certification?
Do you have experience with MAC?
This is a journeyman position for the typical desk side support technician.

Are you looking for an exciting opportunity to use your technical skills to help others? We are looking for a Desk Side Support Technician to provide technical assistance to our customers. You will be responsible for troubleshooting hardware and software issues, installing and configuring new systems, and providing technical support to our customers. If you are a tech-savvy individual with excellent customer service skills, this could be the perfect job for you!

Overview Desk Side Support Technician is a technical support specialist who provides on-site technical assistance to end-users. They are responsible for troubleshooting, diagnosing, and resolving hardware and software issues. They also provide technical support to customers and help them with their computer-related problems. Detailed Job Description Desk Side Support Technicians are responsible for providing on-site technical assistance to end-users. They troubleshoot, diagnose, and resolve hardware and software issues. They also provide technical support to customers and help them with their computer-related problems. They install, configure, and maintain hardware and software systems. They also provide training to end-users on the use of hardware and software systems. Job Skills Required
• Knowledge of computer hardware and software systems
• Knowledge of network systems
• Ability to troubleshoot and diagnose hardware and software issues
• Ability to provide technical support to customers
• Ability to install, configure, and maintain hardware and software systems
• Ability to provide training to end-users
• Excellent customer service skills
• Excellent communication and interpersonal skills
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• A+ certification or other relevant certifications
• Previous experience in a technical support role
Job Knowledge
• Knowledge of computer hardware and software systems
• Knowledge of network systems
• Knowledge of troubleshooting and diagnosing hardware and software issues
• Knowledge of providing technical support to customers
• Knowledge of installing, configuring, and maintaining hardware and software systems
• Knowledge of providing training to end-users
Job Experience
• Previous experience in a technical support role
• Previous experience in providing on-site technical assistance
Job Responsibilities
• Troubleshoot, diagnose, and resolve hardware and software issues
• Provide technical support to customers
• Install, configure, and maintain hardware and software systems
• Provide training to end-users on the use of hardware and software systems
• Respond to customer inquiries in a timely manner
• Maintain records of customer interactions and transactions
• Monitor and maintain system performance