Design Management & Operations Jobs

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the center.

The Design Manager will be responsible for planning and managing the day-to-day workflow and processes and reporting that support our growing digital design project work across Digital Customer Experience (DCE). In this role, you will be working alongside designers, product owners, engineers, content strategists, editors and researchers committed to designing customer-led products and services.

Job responsibilities

• Collaborate closely with Digital Design, Product, Line-of-Business teams to understand the business demand, capacity planning, and guide project execution
• Track projects: ensure milestones are being met and project status is documented and updated regularly; produce reports as appropriate/requested; serve as overall traffic manager
• Partner closely with Design Lead, Product Owners, Tech Leads, and Scrum Masters on execution and delivery, as well as reporting
• Facilitate cross-impacting project discussions with multiple Design teams and stakeholders
• Oversight and management of a digital product portfolio; includes project intake, assessment, resourcing, execution, tracking and team capacity
• Ensuring all deliverables (oftentimes complex/interdisciplinary/interlinked) are clearly specified, scoped and agreed between client and internal team(s)
• Partner with Digital and other teams to help drive concept readiness and artifact quality and serve as a single point of contact for project status & issue management

Required Qualifications, Capabilities And Skills

• Extensive understanding of Product development lifecycle at scale
• Strong organizational skills with experience coordinating multiple work streams simultaneously, proactively and independently
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly and appropriately handle sensitive information
• Demonstrated effectiveness developing plans, prioritizing activities and driving execution
• Must have a good understanding of Waterfall and Agile project methodologies
• 5+ years of project/program management experience working with 3+ years of digital design or marketing teams; experience at both a design studio and a large corporate environment preferred.
• Experience or familiarity with Atlassian / JIRA software tools

Preferred Qualifications, Capabilities And Skills

• Proven ability to collaborate cross-functionally and influence outcomes
• Strong project management skills
• Flexible and adaptable to change direction based on team and stakeholder consensus
• Passionate about creating customer-centric design

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

NY $109,300.00 - $180,000.00 / year