Design Consultant, In-Home Exterior Sales

POSITION PURPOSE
The Design Consultant is responsible for selling the Home Depot Installation Services (HDIS) exterior and interior product and services to customers. The Design Consultant's primary responsibility is outside sales visits to customer homes and trade shows. Design Consultants will travel to customer's homes to make sales calls, assess customer needs, make individually-tailored product recommendations, develop and negotiate customized price quotes, present warranty information and financial options that meet the customer's needs and maintain/drive profitability. The Design Consultant will also complete required sales contracts and paperwork, and take measurements using industry standard methods to ensure orders meet required installation specifications. The Design Consultant is responsible for proactively soliciting and acquiring new customers inside assigned THD stores and during industry events (such as Home Shows). To drive sales and increase the pipeline of potential customers, a Design Consultant will travel to their assigned stores, maintain local relationships, educate store associates on HDIS offerings, and bring awareness to HDIS programs.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES

• Present warranty and available financing options to customers. Prepare for appointments, commute to/from appointments and process sales-related paperwork.
• Conduct incidental activities necessary to complete sales (e.g., assessing customer needs, develop price quotes, measure product specifications, etc.)
• Prospecting for new customers both inside and outside of assigned THD store and participate in scheduled industry events. Proactively seek out new referrals and develop and maintain relationships with store management and associates. Attend sales and store team meetings to continually improve sales techniques and learn about HDIS product offerings.
• Travel and engage in outside sales activities, primarily in the customer's home. Conduct professional and compelling sales presentations. Adapt quickly to changing customer needs and effectively advocate HDIS solutions.

NATURE AND SCOPE

• This position reports to a Sales Manager
• This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:

• Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.

Travel:

• Typically requires overnight travel less than 10% of the time.

MINIMUM QUALIFICATIONS

• Must be legally permitted to work in the United States.
• Must be eighteen years of age or older.

Education Required:

• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

Years of Relevant Work Experience: 3 years

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:

• 3-5 years of prior in-home or virtual sales experience
• Computer and application skills and use of varied technology (email, iPad, apps, etc.)
• Prior home improvement industry experience
• Prior experience with successful lead generation

Knowledge, Skills, Abilities and Competencies:

• Ability to professionally present to customers and prospects
• Strong customer service skills
• Strong communication skills, both verbal and written
• Ability to build relationships with customers, peers, leaders, and store associates
• Ability to thrive in a sales environment
• Strong attention to detail
• Excellent presentation and product advocacy skills
• Enjoys local travel and working independently in a fast-paced environment with a high sense of urgency