Dental Office Coordinator Jobs

• Works with manager to improve front desk operations; responsible for ongoing input for front office policies, procedures, and systems to ensure the highest possible patient care is delivered.
• Other duties as assigned.
• Develops and manages schedules for staff providers and that of locum providers.
• Partners with the billing department and HRSA team to ensure all supplemental fees, copays, and sliding discounts are collected; identifies self-pay patients and explains financial responsibilities.
• Establishes and maintains complete, accurate, and current computerized registration for all patients receiving dental services at hub clinic or any of its ancillary and associated clinics.
• Responsible for tracking physician productivity metrics or other reports assigned.
• Manages locum provider visits to ensure coverage for staff providers.
• Oversees and ensures smooth operation of medical front office support staff including one-on-one meetings, provides training, and conducts performance appraisals with all Patient Access Representatives and Referral Care Coordinators as assigned.
• Utilizes waitlists to fill the schedule to increase provider productivity and patient volumes.
• Schedules appointments using electronic health record.
• Collects proper documentation from patients including: Native eligibility for beneficiary patients, Notice of Privacy Practices, insurance cards, consent forms, health history forms, and all other necessary forms from patients; verify all resources including private insurance, Medicare, Medicaid, and VA.
• Answers phones in timely manner and returns voicemails within the hour received.
• This position does require supervisory responsibilities.
• Assigned administrative work such as inputting IT tickets, work orders, building maintenance requests, vendor relations, and special projects as assigned.

• Bachelor's degree preferred
• High School diploma or equivalent
• Basic Life Support (BLS)

• Two or more years of general office management
• At least one year in a medical office setting preferred

• Health insurance and IHS eligibility requirements
• Working knowledge of credit card machines

• Strong computer application skills
• Leadership and mentorship skills
• Friendly communication skills during stressful situations and ability to maintain composure
• Exceptional professionalism and customer service skills

• Work in a fast paced public work setting
• Organize, prioritize tasks, and complete projects timely and accurately
• Use professional judgment and make appropriate decisions in an independent manner

Computer Skills:

• Other SEARHC provided programs
• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint