Dispatcher- 2Nd Shift Jobs

Position: Dispatcher

:

The Dispatcher is responsible for the planning, scheduling and dispatching of our customers freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the timely and accurate delivery of goods. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

• Work cooperatively with customer service/sales to provide solutions for customers’ needs and resolve issues
• Respond to customers efficiently, thoroughly, and professionally
• Monitor shipments throughout transit in order to effectively meet delivery schedules
• Develop a strong relationship with Independent Contractors within assigned fleet
• Offer exceptional support to drivers to ensure that their professional needs are being met
• Monitor performance and available hours of Fleet Drivers
• Act as the main point of contact for all driver facing communication via phone, Qualcomm and E-mail
• Manage customer and driver expectations to align with operational capabilities
• Other duties as assigned
• Responsible for the coordination, scheduling, dispatching and planning of customer freight shipments

Requirements:

• Desire for a long-term career with an industry leading company
• Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
• Proactively establish and maintain effective working team relationships with all support departments
• Must be willing to work a flexible schedule
• Ability to present and maintain a positive corporate image in a fast paced environment
• Self-motivated problem-solver with strong desire to meet customer needs
• Strong verbal and written communication skills

Skills:

• Ideal candidate will possess a “can do" attitude with a “will do" work ethic
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Must have the ability to work in a fast paced environment
• Prior dispatch/load planning experience is a plus

Forward Air is an Equal Opportunity employer.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Paid time off
• Dental insurance
• Vision insurance
• Life insurance
• Health insurance

Schedule:

• Night shift

Ability to commute/relocate:

• Irving, TX 75063: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person