Data Collection Shift Supervisor- College Of Social Work

Data Collection Shift Supervisor- College Of Social Work

Data Collection Shift Supervisor

Social Work Office of Research & Public Service (SWORPS)

Temporary Part-time

Position location: Knoxville, TN

Pay Range: $18 - $25/hour

The University of Tennessee Knoxville, College of Social Work, through the Social Work Office of Research and Public Service (SWORPS) is accepting applications for a Data Collection Shift Supervisor. As a member of the SWORPS' Center for Applied Research and Evaluation (CARE), this position works in collaboration with the Call Center Supervisor and Call Center employees to cover data collection for several sponsored projects. The external funding for this position varies from year to year so the specific responsibilities vary with each project.

Schedule is semi-flexible, minimum of 15 hours a week, but typically 20-25 hours a week. Must be able to work evening shifts and some weekend shifts. This position is posted as a temporary role, but there is the potential for permanent placement.

The Data Collection Shift Supervisor responsibilities will include, but not limited to:

Primary Duties:

• Troubleshooting computer issues, call station equipment issues, and issues with CATI interviewer and supervisor software
• Monitor data collector job performance/productivity
• Supervise up to 22 data collectors each shift
• Assist with training new data collectors and training data collectors for each call center project/study
• Learn to conduct telephone interviews in the Call Center
• Answer incoming calls

Additional Duties:

• Data entry
• Assist with calling/data collection for certain projects
• Prepare mailings for call center projects
• Other duties as assigned

Education:

• Basic computer skills
• High school diploma or GED required

Competencies/Qualifications:

• Knowledgeable about survey data collection
• Ability to work on multiple projects/tasks simultaneously
• Must have high attention to detail
• Ability to prioritize tasks, follow through to complete assignments in a timely and accurate manner
• Demonstrated strong communication skills
• Knowledgeable about basic computer and electronic troubleshooting

Preferred Experience/Skills:

• Previous experience working in a call center
• Experience with WinCati software