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Customer Support Specialist - Seasonal
Company | Swimply |
Address | Phoenix, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-27 |
Posted at | 1 year ago |
What We Do
- Work with leading technologies and systems while having a dedicated team of leaders and peers to support you
- Understand customers pain points and advocate their concerns internally
- Handling customer inquiries of varying types
- You’ll provide world-class customer experiences by interacting with Swimply Hosts and Guests via Support Helpdesk, live chat, and phone to provide successful resolutions to their most important concerns
- As the voice of the Swimply brand, you'll help build up our reputation with your friendly and warm personality
- Be an active listener and can leverage probing question skills
- Great written and verbal communication skills: You should love writing to and speaking with customers
- Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with
- You are a go-getter and a self-starter
- Seeking limited positions for both Full / Part Time hours
- Familiarity with web-based customer support tools like Zendesk and Slack
- Since this is a fully remote work position, you’ll need dependable internet connectivity, your own computer equipment that is compatible with our programs and a comfortable and distraction-free work environment
- Looking to fill multiple shifts: hours may range between: 10am (est)/10am (pst) - 6pm (est)/6pm (pst)- (nights, holidays and weekends)
- Highly dependable
- Experience working in a fast-paced, high demand service or startup environment is a plus. Adaptability and patience are key
- You are organized and a strong problem solver, with the ability to think outside the box
- You align with Swimply’s mission, and are self-aware and maintain a positive attitude in all situations
- Ideally, you'll have 1-3 years experience working in a Help Desk/live chat/phone support environment
- Pressure makes you perform at a high level and you can handle stress well. Conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended
- You'll receive Swimply credits for free swims for you, family, and friends to experience our customer journey first hand!
- You’ll be part of a team that is mission-driven, works hard, plays hard (generally in and around swimming pools 😎), and is in service to our community of hosts and guests
- You’ll be getting in on the ground floor to make a key impact at a consumer marketplace startup that is experiencing rocket ship growth
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