Customer Care Specialist Jobs

We are Allstate Identity Protection (formerly, InfoArmor), a wholly-owned subsidiary of Allstate since 2019 helping our subscribers safeguard their personal information, data they share, and the relationships they treasure.

Our product is a proactive identity monitoring service that alerts subscribers at the first sign of fraud and fully restores their identity . Our new Allstate Digital Footprint™ feature offers a simple way for customers to see and secure their data and is our next step in reinventing digital and identity protection.

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CUSTOMER CARE SPECIALIST

Location and Onsite work : Employees will work at our office in 7350 N Dobson Rd #101, Scottsdale, AZ 85256 (close to Talking Stick Resort)

Position Type:

This is a Full-Time position , with hourly salary(annualized), employee benefits and discretionary quarterly bonuses (awarded to the top 20%)

Compensation: The base pay for this role is $21 / hour non-exempt (potential for overtime pay).

Benefits: 100% Employer-paid medical premiums (after six months), 25 days of Paid Time Off, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Work Hours:

Our Contact Center operation hours are 5 am to 7 pm Monday through Friday, 6 am to 6 pm Saturday and, 7 am to 6 pm Sunday

Agents can choose to work either 8 hours shifts/ 5 days per week or 10 hours shifts/ 4 days a week

Please note: During the second week of training, the team members will be presented with multiple schedule options to decide on two schedules ; typical work week can be Sunday through Thursdays or Tuesdays through Saturdays.Further details can be discussed during the interview process

Essential Functions

• Collaborate with other client service professionals to help diagnose and resolve identity theft related problems for our customers
• Demonstrate a high degree of empathy, compassion, and professionalism (customers come to you when they think someone might have compromised their identity)
• Enjoy helping people and problem solving
• Communicate professionally over the phone and write effective emails
• Have fun and make customers feel better while working in a friendly and warm environment
• Act as the first resource for customer questions and requests regarding their identity protection account

Required Experience, Education & Skills

• Availability to work a scheduled shift consistently
• Dependability and strong work ethic
• Work in-office at our state-of-the-art call center located in North Scottsdale
• Highly adaptable and focused on self-development
• High proficiency typing skills and computer comprehension
• Passion to provide great customer experience
• Minimum one year of customer service experience
• Strong formal oral and written communication skills and ability to communicate clearly
• High School Diploma or GED (verified prior to joining)
• Ability to navigate multiple software applications

Preferred Education And Experience

• Call Center experience
• Bilingual (English/Spanish)

$21 - $21 an hour

The base annual salary is $43,680 (hourly $21); this role is non-exempt and eligible for overtime pay

discretionary quarterly performance bonus awarded to top performers $800 to $1000, dependent on varied factors

Benefits: 100% Employer-paid medical premiums (after six months), 25 days of Paid Time Off, Paid Training, potential for Quarterly Bonuses, Career Growth Opportunities, Tuition Reimbursement (after a year), 401k contribution (matching available), Free Identity Protection enrollment (employee + immediate family members) and other benefits

Employment Criteria

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen

Additional Information

AIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, AIP will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment.

Please let us know if you need a reasonable accommodation.

Employee Privacy Statement:

Your privacy is very important to us. Allstate Identity Protection is a wholly owned subsidiary of the Allstate Corporation. To find information on our privacy practices as it relates to the collection, use and sharing of personal information relating to prospective, current, and former employees in the United States, see the Allstate US Employee Privacy Statement .

AIP uses the E-Verify employment verification program.

By submitting this application, I confirm that I have submitted the correct and accurate information that AIP can verify from their background check provider.