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Kinco Gloves

JOB TITLE: Customer Support Representative

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WHY KINCO?

Kinco, recently honored as one of Portland area’s top employers by The Oregonian newspaper, is seeking to hire a Customer Service Representative. Do you want to work for a company that promotes a work hard, play hard attitude? And for a company that challenges, empowers, and surrounds you with good people?

At Kinco, we love what we do and show up every day because we’re excited about the place we work. We are a company that is willing to roll up our sleeves and do what needs to be done. We believe that details matter. We challenge ourselves to be creative and resourceful, always working toward improving our products, processes and services. If this feels like a company that aligns with your outlook and values, please keep reading. We are looking to add a Customer Support member to our Headquarters in the Portland Metro Area (Gresham). Currently, this position is remote.

SUMMARY:

As part of the Kinco team, you are primarily responsible for leading and working with the Kinco sales operations team, creating timely and useful insights and information to assist the sales team with speeding up the sales cycle, growing existing customers and creating new customers relationships.

Core duties and responsibilities include the following. Other duties may be assigned.

• Manage flow of sales orders for assigned internal sales partners.
• Assists with various other project and duties as needed.
• Ensures that each customer receives outstanding customer service by providing a friendly environment.
• Drive approval process as needed for order exceptions
• Assists with problem solving that affect the service, efficiency, and productivity of the department.
• Addresses complaints concerning billing, shipment delays and product discrepancies.
• Talks with customers by phone, email, online chat or in person to receive orders for shipment.
• Ability to navigate various sources of information to assist customers with product inquiries.
• Maintains accurate customer databases.
• Ability to navigate various sources of information to ensure accurate purchase orders.

EDUCATION AND/OR EXPERIENCE:

• Minimum of 2 years Customer Service experience in B2B setting.
• Able and willing to do any job your team is doing and steps in to help and train as needed.
• Ensures high levels of customer satisfaction through efficient order process flows, outstanding communication, and high standards of service and problem resolution.
• Experience with ERP and WMS systems preferred.
• Organized and detail oriented.
• Bachelor’s degree or equivalent from four-year college or technical school; or equivalent combination of education and experience.
• Able to develop and maintain courteous and effective working relationships with internal team members, and representatives of external organizations.
• Experience in working cross-departmentally with Sales, Executive Leadership, and Warehouse staff.
• Analyzes and understands customer service trends based on complaints and customer feedback.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Database Software (CRM); Internet Software; Payroll Systems (ADP TotalSource); Spreadsheet Software (Excel); Electronic Mail Software (Outlook); Inventory and Order Processing Software (GP); Project Management Software (Asana); Word Processing Software (Word); Presentation Software (PowerPoint) Zendesk.

OTHER SKILLS AND ABILITIES:

• Possession of the following competencies in technical knowledge, critical thinking skills, communication skills (verbal and written) and interpersonal skills.
• Remain calm and professional in stressful situations.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.
• Recognize problems, identify possible causes and resolve routine problems.
• Professional, outgoing, and customer service oriented.
• Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
• A proven track record of success that includes administrative management, facilities, creative problem-solving and business partner experience is desired.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.

PHYSICAL DEMANDS:

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Employee may occasionally lift and/or move up 20 pounds.

Life at Kinco®

Kinco® is a second-generation family owned business which manufactures and sells suspenders, lined, unlined, cut resistant, coated, and disposable gloves. And, yes, we know – gloves and suspenders may not be the most glamorous product on the market – but they are honest, straight-forward, and hardworking. Just like us. We at Kinco® are a dedicated and passionate group that strive to not only maintain quality and innovation in our gloves and suspenders, but to provide the best possible customer experience in the industry.

We have a strong commitment to treating our employees, manufacturers, and customers as our extended family and stand behind them 100%. We push ourselves to deliver a great value to our customers in both product and service. To do this successfully, we not only rely on our employees to follow the company’s core values, but also for both our manufacturers and customers to carry out the same strong integrity – whether it’s deciding on where to buy raw material or where our products are being sold. It is essential to Kinco® that every relationship throughout the spectrum of our business is a partnership where all parties have a clear understanding of who we are and what we represent.

As evidence of this commitment, our full-time employees enjoy paid health insurance, life insurance, a 401(k) retirement plan, paid time off, paid holidays, commuter bus passes, continual education through ongoing off-site training and you-pick classes, discounts to retailers, tickets to local sporting events, and paid volunteer opportunities.

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