Customer Support Jobs

HIRECLICK is a FUN, FAST-PACED, client FOCUSED software company that helps businesses HIRE BETTER with our innovative HIRING software. We pride ourselves on our midwest morales and values and doing the right thing. We specialize in the midwest market but are growing aggressively for a more nationwide customer base so NOW is the perfect time to be a part of our great company!

Great WORK/LIFE balance with your nights and weekends free to be with your family and friends!

This is a people role with heavy intra-company communications and external follow up. While past experience in supporting software or technology is preferred, it is not required. Work with our innovative HIRING software that helps small to medium sized businesses post jobs, manage applications, and streamline hiring functions.This position could be either full time or part time (20 hours per week).

The HIRECLICK software support representatives provide support and technical assistance to clients and employees. He/she is responsible for diagnosing and solving client issues in a timely and courteous manner, working independently documenting/communicating feedback to technology and sales teams. Additionally, this role with work with our production team to ensure successful delivery of client orders.

Responsibilities

• Resolve client inquiries and issues in a timely manner by working with Technology, Sales, and Installation team.
• Participate in formal education and self-study to gain knowledge of HIRECLICK and recruitment software products.
• Regularly conduct demonstrations of product features, may be asked to participate in product "how to" videos.
• Provide general software support and product recommendations to clients using HIRECLICK.
• Document and Communicate common software problems to technology/product team.
• Escalate to senior team member or department member if situation is beyond technician’s control and additional assistance is needed.
• Document ALL client activity in CRM.
• Communicate directly to clients via phone, email, and web conferencing to resolve end user challenges.
• Serve as internal product champion, participating and leading training sessions to sales team.

Qualifications

• Experience in communications, marketing, business, information systems, or comparable work experience.
• Experience in assisting clients via phone, email, and webconferencing.
• Ability to work independently and in a team environment.
• Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
• Great Place to Work & Grow Your Career
• Demonstrated ability to maintain a positive, professional attitude.
• Excellent interpersonal and communication skills.
• Strong analytical and problem solving skills.
• Previous experience with Customer Relationship Management systems is preferred.

Help our clients to Hire Better with HIRECLICK.

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