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Customer Success Manager Jobs
Recruited by WebbRes 10 months ago Address Anchorage, AK, United States

Customer Success Representative (Brivity)

Company

PLACE Corporate Careers
Address , Bellingham, Wa
Employment type
Salary $19 - $21 an hour
Expires 2023-07-28
Posted at 11 months ago
Job Description

BRIVITY | Powered by PLACE


About PLACE:

PLACE is an end-to-end technology and business services platform designed to simplify the real estate lifecycle for both consumers and their real estate agents. Top producing real estate teams partner with PLACE because we take care of bookkeeping, human resources, in-house legal, design and marketing, talent acquisition, business training and coaching. Consumers choose real estate teams Powered by PLACE because our partners are positioned to deliver a better experience to their valued clients.


About Brivity:

Brivity Platform is the all-in-one real estate solution that automates 50-75% of daily tasks and offers real estate professionals the leverage they need to generate more business, stay top of mind, close more deals, and deliver unparalleled service to their valued clients–all in one system[place]. Brivity is the technology suite of choice for 3,000+ of the nation's top producing real estate agents and teams, including those Powered by PLACE.


Your Opportunity: Customer Success Represenative provides service and product information, solutions and relevant details to customers. They take ownership of customer issues and document efficiently before reporting the issue to the Escalation Team. They work with the leadership team to provide ideas for improved processes, development of product and enhancements to the customer service experience. They are sociable individuals with a knack for providing professional and clear answers to customer's requests.
Who Develops You: Director of Support

What You'll Do:
  • Manage incoming chats, calls and tickets through resolution
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Work closely with product developers to advocate for the customer's needs
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
Skills You Have:
  • Good organizational skills
  • Well-developed verbal and written communication skills
  • Track record for handling issues with urgency
  • Strong communicator, with the ability to voice concerns and ideas with the leadership team
  • Effective at multitasking
  • Ability to learn complicated tools and systems quickly
  • Ability to translate technical language into customer facing communication
  • Proclivity for solving technical issues
  • Ability to respond to customer complaints, requests and inquiries in a professional and timely manner

Bonus points if you have experience with the following systems

  • Aircall
  • Hubspot
  • Slack
  • Gmail & GSuite tools
  • Intercom
  • The standard hours for this role will be 6am-2pm pst once training is completed

Employees and their qualified dependents are offered the following benefits:
  • Dental
  • Medical
  • Vision
  • Health Savings Account
Additionally they are eligible to enroll in the following voluntary benefits:
  • Accidental and Illness Insurance
  • Life Insurance
  • STD
Employees are also enrolled in Long Term Disability Insurance and eligible to enroll in the company's 401k program.
Employees are offered the following:
  • Vacation Time as Needed
  • 9 paid holidays and 2 paid floating holidays
  • 10 Sick Day
  • Time off for Voting and Jury Duty
  • 3 days of Bereavement Leave
  • Employee Assistance Program
Employees are eligible to participate in the company's yearly Stock Purchase Program.
Salary: $19- $21 per hour
We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. We are committed to creating an inclusive environment for all employees.