Customer Success Manager Jobs

Customer Success Manager, US (Remote)

Linnworks is looking for a Customer Success Manager to join our US based team!

As a Customer Success Manager, you are excited at the prospect of contributing to the growth of a fast-paced tech company, and you won’t settle for mediocrity anywhere along the way. You don’t sit around and wait to be told what to do. You take the initiative and find creative ways to get work done. You’re a great team player. You’re open minded, committed to the success of all your colleagues, and you are a positive person to be around. You put the customer at the heart of your work and strive to create an exceptional customer experience.

This position is open to candidates living in the US and eligible to work for a US employer without sponsorship

What you’ll be doing:

The Customer Success Manager will provide clients with top-quality product and business service post sale, ensuring their businesses have the opportunity to thrive and make full use of the functionality available via Linnworks and/or SkuVault.

• Provide contextual advice and training on best solution usage and execution to achieve customer goals and maximize system adoption
• Serve as the cross functional point of contact and champion for our clients
• Work with other Linnworks functions to troubleshoot issues allowing them to be efficiently resolved
• Provide feedback to the Product Team regarding customer experience
• Proactively monitor platform usage and performance to mitigate risks and increase performance and ROI
• Conduct regular check-ins and Success Reviews to create account plans to deliver customer growth and value.
• Provide advice and assistance to Sales teams members during contract renewal/upsell to help maximize the Lifetime Value (LTV) of clients

What you’ll bring to the role:

To succeed in this role, you will be customer centric, seeking to understand and advocate for the customers' needs and bridging their requirements with our internal teams to deliver valued solutions. As a Customer Success Manager, you will accelerate growth while offering an unrivaled customer experience.

• The ability to travel both domestically and internationally
• Ability to work effectively as part of a team with shared objectives and on own initiative
• Advanced administration skills, with G Suite, Salesforce, and Churnzero preferred
• Excellent time management, particularly the ability to effectively prioritize and execute tasks
• Proven track record in developing relationships at senior levels with customers that drive measurable results
• 1+ years of experience in a CSM or similar role at a technology or SAAS company handling high-demand customers
• Experience in ecommerce, logistics, ERP, or similar preferred
• Demonstrable ability to manage multiple, complex workstreams at the same time

The Good Stuff:

We believe in work-life balance and our benefits reflect this:

• Flexible working hours
• 10 Company Holidays
• In-Home Office Stipend
• 2 Volunteering Days
• Growth and development opportunities
• Equity
• Generous Health and Wellbeing Benefits
• 14 days of paid Sick LeaveDays
• 401k with 4% Employer Match
• 20 Days of PTO

Who we are:

As the global leader in the eCommerce automation sector, we have one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California.

Linnworks not only have the market-leading products for e-commerce automation but also attract the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.