Customer Service Specialist I - Customer Service

JOB SUMMARY:

This position is responsible for administering the Collection Philosophy of Rady Children's Hospital San Diego for all self-pay accounts. The Customer Service Specialist I will identify accounts with a self-pay balance after insurance has paid and those without insurance and will collect on those accounts. The incumbent will assist the families with financial assistance applications. The incumbent will work with families to establish payment plans in accordance with hospital policy and monitor the payment plans for compliance. The Customer Service Specialist I will receive incoming telephone calls and assist families with information pertaining to their accounts, understanding statements, and previous insurance payments. Incumbent will check Medi-Cal eligibility, apply share of costs, and update accounts with insurance information. The Customer Service Specialists will receive patient complaints in regards to billing and take appropriate action, based upon policy and procedures.

MINIMUM QUALIFICATIONS:

High School Diploma, GED or equivalent

2 years of experience

PREFFERED QUALIFICATIONS:

Associate's Degree

3 years of experience

Bilingual English/Spanish

The expected hiring range for this position is $20.00 to $27.50

Rady Children’s Hospital is committed to compensation that is externally competitive and internally equitable. We demonstrate this commitment by conducting regular market reviews to remain competitive with organizations of similar size in the nonprofit, healthcare sector. The range listed above does not represent the full salary range for the position but is the expected hiring range for qualified candidates. Compensation decisions consider a variety of factors including experience, education, licensure, unique skillsets, organizational need, and internal equity.