Customer Sales & Service Rep I, Customer Sales -

Who we are:

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America’s major cities and America’s smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.

Company Benefits:

Along with that rewarding feeling, you’ll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Paid on the job training and opportunity to promote!
• Health, vision, and dental insurance!
• Company Provided Equipment!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• $1000 Sign-On Bonus!
• Hybrid schedule! The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office.
• Education Enrichment up to $5,000 per year for qualified employees!
• Employee Wellness Program!
• 401K with generous company match!
• Shift differential pay increase for evening shifts!
• Paid vacation, holidays and flex paid time off!
• Monthly commission potential!
• Pay increases through self-guided training!

Position Responsibilities:

• Exceed or maintain minimum sales, quality, and productivity standards.
• Interact with customers by telephone, as well as e-mail, mail, and fax.
• Troubleshoot basic service issues and schedule on site service calls when necessary.
• Demonstrate courtesy and patience in customer relations
• Answer customer inquiries and solve problems regarding billing, services, and products.
• Receive and process customer payments.
• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
• Assess customer needs and interests to present Mediacom products and services.

Position Requirements:

• Detail oriented, strong organizational and follow-through skills are required
• Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
• Previous experience in an inbound call center environment preferred.
• 1-2 years prior work experience in customer facing role required.
• Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
• Strong written and verbal communication skills with the ability to work in a fast-paced environment.
• Ability to work evenings, weekends, and holidays.
• Basic knowledge of Microsoft Windows and experience using email programs.
• High School Diploma or GED required; 2 Year degree preferred.
• Ability to work overtime when needed.
• Ability to sit for extended periods of time.
• Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
• Technical support experience preferred; not required.
• Ability to type 30+ WPM.

Get to know us: Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.

We offer competitive salaries and excellent benefits and plenty of room for advancement. For immediate consideration, please submit your resume on Company Website Link above.

Mediacom Communications Corporation

The Power to Succeed

Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

Disclaimer: When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.

#LI-Hybrid

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Health savings account
• Paid time off
• Vision insurance
• Dental insurance
• 401(k)
• Life insurance
• Health insurance
• 401(k) matching
• Relocation assistance
• Referral program
• Flexible spending account
• Tuition reimbursement
• Retirement plan

Schedule:

• Weekends as needed
• Day shift
• Overtime
• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• West Des Moines, IA 50266: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in West Des Moines, IA 50266