Customer Service Solutions Manager

We are looking for a Customer Service Solutions Manager to join our team at Innomotics – A Siemens Business.

Your change engine.

Motors and drives are our business, redefining performance from fossil combustion to intelligent converters, from check-time per day to uptime per lifecycle, from simply on/off to everything smart in between. Our most powerful engine: more than 15,000 dedicated experts, doers, colleagues. For them, engineering the future means keeping businesses in motion – in e-motion. We are the “we” in power – and we can empower you.

15,000 and counting.

Are you looking for the stability of an established global player with the lean, innovative spirit of a mid-size hidden champion? That’s us! Are you looking to shape entire industries with a future-proof portfolio of more sustainable, energy efficient solutions? Deal, let’s go!

The role.

The Customer Service Engineering Manager will be responsible for leading all aspects of the different technical and engineering groups that supports LDA US CS drive and motor activities out of New Kensington PA.

This role will require developing creative technical solutions while ensuring that the end customer requirements and needs are fulfilled.

If you are the successful candidate, you will work with the New Kensington Customer Service Manager and will be a vital part of supporting the Siemens New Kensington Large Drives customers.

Your profile.

Responsibilities:

• Help support with technical assistance during customer issues (8Ds, 4Ds, escalations, etc.)
• Owning the Engineering group by ensuring adequate resources and tools are available for the team.
• Leading and running the Customer Service Engineering team at NKN to develop creative solutions for our customers with their needs and issues.
• Ensuring that technical support is being provided during formation of quotes using the quotation service request.
• Leads and is responsible for the Technical Service Request system and all applicable critical metrics.
• Direct and support the Engineering group to ensure aftermarket projects are being actively worked on while ensuring schedules can be met.
• Coordinates with Customer Service Aftermarket Sales to ensure application engineering solutions are being developed and fulfilled for customer quotations.
• Leads all aspects of the Customer Service Technical Support team by ensuring current processes are being followed and service requests are being answered and closed in a timely manner.

Required Knowledge/Skills, Education, and Experience:

• Ability to multi-task, prioritize and handle time effectively
• 15% travel based on customer requested meetings and support
• Excellent communication and presentation skills
• Customer orientation and ability to adapt/respond to different types of issues quickly.
• Bachelor’s Degree in Mechanical, Electrical, or Industrial Engineering.
• 5 - 8 years of Engineering related experience supporting customers

Preferred Knowledge/Skills, Education, and Experience:

• Proficiently able to read and understand wiring schematics and drawings
• Variable frequency drives experience
• SAP experience

The pay range for this position is $97,500 - $167,200. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

What we offer.

At Innomotics, we are committed to an ownership culture, in which every employee takes personal responsibility for our company’s success. We apply lean principles and seek to continually improve our processes and customers’ experience.

Why you’ll love working at #TeamInnomotics

• Matching 401(k) (immediate employer match)
• Medical, dental, prescription and vision coverage, first day of employment
• Competitive compensation based on qualifications
• Education and tuition reimbursement programs available
• Career development opportunities
• Competitive paid time off plan, paid holidays, and floating holidays
• Paid parental leave
• Flexibility to work remote a few days a week

Who designs your future? You do.

Make your mark in our exciting world. #JoinReliableMotion #TeamInnomotics

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Jobs at Innomotics - if you would like to find out more about jobs & careers at Innomotics.