Customer Service Solutions Manager Jobs

Strong organizational and project management skills

Manage communication cadence for your assigned customer base

Ability to utilize interpersonal skills to build business relationships quickly

Experience working for a SaaS software product company is a plus

Experience with software systems testing and troubleshooting is a plus

Build and maintain relationships with key customer principals and develop a working understanding of their business and Descartes value alignment

·Well-developed time management and communication skills, self-motivator

Compiles statistics and prepares various reports for management

Customer order and account management supported activities

Other Areas of Concentration, Desired Skills, and Experience:

Assists the Inside Sales Manager in the development, support, and implementation

Receives and manages customer complaints

Required Knowledge/Skills, Education, and Experience:

5 - 8 years of Engineering related experience supporting customers

Excellent communication and presentation skills

Competitive compensation based on qualifications

Education and tuition reimbursement programs available

Flexibility to work remote a few days a week