Member Service Associate Jobs

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire!

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services.

That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

We are looking for a Full-Time Member Service Associate. Being a Member Service Associate starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.

As a Member Service Associate, at the Rohnert Park, you will be responsible for a variety of tasks:

• Explain products and services to Members to meet their needs. Cross-sells RCU, RCU Investment Services, RCU Insurance Services and RCU Auto Services products and services
• Safeguard Member information and ensure confidentiality by following established policy and procedures
• Balance cash, checks, and maintain proper documentation
• Provide information to Members’ questions or directs them to the appropriate person or department for assistance
• Provide exceptional member service to all Members, volunteers, internal employees, and service providers
• Establish basic products and services for Members
• Complete Members’ transactions accurately and efficiently using established policies and procedures

The ideal candidate:

Has a combination of education and experience equivalent to a high school diploma.

6+ months experience in a retail sales / cash handling environment.

Strong multitasker and collaborator who prefers to work in a team environment.

An unparalleled drive to do the right thing and provide great service!

We want to hear from you and how you would make a great addition to our superb Rohnert Park Team!

Compensation: base starting range $20.00 to $26.00 per hour commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including competitive medical, dental, and vision insurance, mental health offerings, employee performance incentive plan, merit increases, 401(k) program with employer match, generous holiday and PTO policy, and extensive RCU specific perks like 100% financing for employee purchased homes!

Why work for Redwood Credit Union?

Local financial institution, providing unparalleled service since 1950

Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

Voted Best Places to Work in the North Bay 17 years in a row.

World-class employee engagement scores

Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

Mandatory Vaccination Policy: As a condition of employment, new hires must be fully vaccinated against COVID-19 on or before the first day of employment (subject to legally mandated exemptions).

Service : Trust : People : Cooperation

We are an Equal Opportunity Employer