Customer Service Representative - Remote Work

Who We are

BairesDev is proud to be the fastest-growing company in America. With people in five continents and world-class clients, we are only as strong as the multicultural teams at the heart of our business. To consistently deliver the highest quality solutions to our clients, we only hire the Top 1% of the best talents and nurture their professional growth on exciting projects.

About the Role:

We are looking for a Customer Service Representative with proven experience and a passion for providing assistance and excellent customer experience through our diverse communication channels.

What You’ll Do:

• Coordinate with help desk staff to troubleshoot issues.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
• Provide excellent customer service by being emphatic and professional in every interaction
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Update customer information in the customer service database during and after each interaction.

You must have:

• Experience in Cold Calling, Prospecting, and Lead Generation (Desirable).
• 1+ years of experience selling subscription-based services.
• Excellent verbal and written communication skills.
• Ability to work autonomously and remotely.
• Advanced English level.

How we do make your work (and your life) easier:

• Hardware setup for you to work from home.
• 100% remote work.

- Flexible hours - make your schedule.

• Excellent compensation — well above the market average.
• Diverse and multicultural work environment.
• An innovative environment with the structure and resources of a leading multinational.
• Paid parental leave, vacation & holidays.
• Here you can grow at the speed of your learning curve.

Our people work remotely but with a consistent and robust culture that promotes diversity and teamwork. To continue being the leading software development company in Latin America, we want to ensure that every BairesDev member gets the best growth and professional development opportunities in a diverse, welcoming, and innovative environment.
Every BairesDev team member brings something unique to our company.
We want to hear your story. Apply now!