Customer Service Representative, Medical Billing

Assists patients with questions and concerns regarding professional and hospital billing by performing account research, balance verification, patient support and verification of billing and policy compliance. Responsible for activity related to collection of self-pay accounts. Is authorized to initiate patient disputes and approve the movement of patient balances within the Epic Resolute system. Works with the patients, insurance follow-up teams, third-party payers and clinical departments to maximize collections. Must use independent judgment on the prioritization of assigned tasks.

Minimum Education and Experience Requirements:

• Must be able to perform under high levels of stress and be comfortable discussing and collecting money in a professional manner.
• The ability to multitask, prioritize responsibilities and achieve successful outcomes in a team environment are necessary skills.
• High school diploma or equivalent.
• Working knowledge of Fair Debt Collection Practices Act guidelines, medical CPT/ICD-10 coding and Epic billing system preferred.
• Candidate must be well-organized, self-motivating, versatile and able to work independently.
• Position requires exposure to and protection of confidential and sensitive information.
• One year of health care/billing and collections/financial experience or a minimum of five years in a customer service role in a business setting. Four-year degree may substitute for required work experience.
• Excellent written and verbal communication and problem-resolution skills.