Meter Service Representative (Water Billing/Customer Service/Conservation Division)

Position will be open until filled.

GENERAL PURPOSE: Under general supervision, connects and disconnects water utility service in accordance with work orders; replaces damaged and defective water utility meters; provides customer services to citizens by responding to customer inquiries and complaints concerning utility service policy, regulations and rates charged; reports any violations of policy and regulations governing utility consumption; observes and reports any utility service problems or potential problems such as service irregularities; checks for water leaks and damage around meter and meter box; keeps meter box and valve areas clean and unobstructed by cleaning overgrowth and debris; checks to see that meters are registering properly and verifies irregular meter readings; utilizes proper safety precautions in all work performed; reports problems and emergency situations; operates vehicles and equipment in accordance with all safety regulations and procedures; identifies and reports mechanical problems requiring additional repair; completes daily work log; and reports City code violations to supervisor.

Primary Duties And Responsibilities

• Regular and timely attendance is required.
• Other duties as assigned.
• Promotes a culture of teamwork, collaboration, and efficient resource utilization throughout the department.
• Interacts with internal departments and company employees to ensure an efficient overall process.
• Installs and troubleshoots automated meter reading devices; cleans out meter boxes using shovels, hands, and other types of equipment.
• Drives safely in assigned company vehicles.
• Hours: Monday through Friday, 8:00 am to 5:00 pm; with some overtime.
• Disconnects and installs meters as trained and qualified.
• Checks meter reading for possible discrepancies or initial meter malfunctions.
• Reads water meters and accurately writes numbers on work orders or input numbers into hand held computer device.
• Terminates and/or connects water utility services.

Minimum Qualifications

Education and Experience:

• Must have a high school diploma or the equivalent.

Required Licenses Or Certifications

• Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure.
• A valid Texas Driver License with a good driving record is required.

Required Knowledge Of

• Occupational hazards and safety precautions.
• Geography of local area.
• Basic hand tools and plumbing techniques.

Required Skill In

• Following and maintaining safety standards.
• Being self-motivated and taking a proactive approach to work.
• Establishing and maintaining cooperative and positive working relationships with co-workers and the public.
• Operating and maintaining tools and equipment in a safe and effective manner.
• Closely following verbal and written instructions and procedures.
• Anticipating, identifying, responding to customer needs and facilitating customer loyalty.

Physical Demands / Work Environment

• Work is performed outdoors requiring constant physical effort when required to walk assigned routes.
• Must have the ability to perform physically demanding job-related activities.
• Must be able to work within confined areas at times and in inclement weather and temperature extremes.
• Must be able to lift up to 56 pounds.

Job postings may be withdrawn at any time at direction of the City Manager.