Customer Service Representative Jobs

Overview:

National Floors Direct is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers’ home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to delivering an industry leading customer experience.

We are currently seeking a highly motivated, adaptable Customer Service Representative to join our rapidly growing team. We have an amazing web presence, recognizable brand, great reputation, and top notch customer reviews due in part to great Customer Success Representatives. In this role, you will be responsible for handling customer calls regarding all post-sale issues. Our Customer Success Team teams play a crucial role in our commitment to delivering an industry leading customer experience. You will be responsible for handling all inbound communications, phone calls and emails, regarding the resolution of customer issues.

Responsibilities:

• Demonstrate a mastery of product, procedural, and best practices knowledge.
• Passionate about delivering a great customer experience.
• Availability to work some nights and weekends.
• Provide customers with courteous, timely and effective support.
• Participate in regular training and development meetings as required.
• Represent the brand in line with our mission of delivering an amazing customer experience.
• Providing a positive and informative customer experience.
• Contribute to the achievement of team goals and outcomes.
• Engaging with customers regarding their floor covering needs.
• Use internal tools to document all customer touch points and communications.
• Making prompt and timely outbound calls to customers regarding their products and services.

Qualifications:

• 5+ years of Call Center, Customer Service, Customer Success or Account Manager experience.
• Pleasant and professional telephone demeanor.
• The desire to grow and learn new skills.
• Familiarity with Customer Relationship Management (CRM) software and best practices.
• Technologically proficient.
• Must possess a positive, can-do attitude.
• Excellent listening and communication skills.

What Our Employees Say About Us?

• Glassdoor Employee Reviews: 96%
• Indeed Employee Reviews: 88%

What Our Customers Say About Us?

• Google Customer Reviews: 94%
• Houzz Customer Reviews: 94%
• Trustpilot Customer Reviews: 90%
• Consumer Affairs Customer Reviews: 90%

How Our Customer Success Representatives Are Set Up For Growth?

• Opportunities for Growth
• Career Pathing
• Learning and Development
• Ongoing Training

Benefits and Compensation:

• Paid Time Off (PTO)
• Performance Bonuses
• 100% Paid Training
• Employee Discounts
• Medical Insurance
• Vision Insurance
• Flexible Schedules
• 401k
• Dental Insurance

This a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training and developing our people. There are opportunities for career development within the Customer Success function, as well as the lateral growth opportunities throughout the organization as a whole. If you are committed to achieving your personal and professional goals – this could be the best next career step for you.

National Floors Direct is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. National Floors Direct also complies with all applicable national, state and local laws governing nondiscrimination in employment.

Job Type: Full-time

Pay: Up to $22.00 per hour

Benefits:

• Health insurance
• Flexible schedule
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Dental insurance

Shift:

• Day shift
• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: One location