Customer Service Representative Iii - Remote | Wfh

Join our dynamic and forward-thinking team at Great Hill Solutions, a company that's part of the Seneca Nation Group (SNG) portfolio of companies. SNG is a federal government contracting business wholly owned by the Seneca Nation of Indians. We're dedicated to meeting mission-critical needs for federal civilian, defense, and intelligence community customers across diverse domains. At SNG, we take pride in providing not only competitive compensation but also a comprehensive benefits package that supports your well-being and that of your family. We value collaboration and have a culture that embraces our mission of giving back to the members of the Seneca Nation.
Now, we're seeking an enthusiastic and experienced Customer Service Representative to be a key player in our cutting-edge program. As a Case Manager, you'll be responsible for providing outreach services to American and Afghan citizens in Afghanistan, assisting them in qualifying to travel to the United States or alternative countries. Your role will involve handling critical and confidential information with utmost care and maintaining information security throughout the outreach process. If you thrive in a collaborative team environment and possess exceptional communication, organization, and critical thinking skills, we want to hear from you!
Roles And Responsibilities
Record critical confidential information into the Contact Management System Database.
Vet the security and medical applications to ensure safe transport for qualified individuals.
Perform data entry reconciliations to maintain accuracy in the CMS.
Provide emergency instructions to American and Afghan citizens for reaching safe havens or designated locations.
Utilize multiple forms of communication, including phone, multi-modal communication, text, email, WhatsApp, and other internet phone applications.
Basic Requirements
2-3 years of call center/case management experience.
Excellent verbal and written communication skills.
Ability to speak, read, and write Dari/Farsi and Pashto.
Exceptional interpersonal and conflict resolution skills.
Excellent organizational skills and attention to detail.
Strong time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to maintain integrity, professionalism, and high levels of confidentiality.
US or Afghan Citizen.
Desired Qualifications
Bachelor's Degree.
2-3 years of call center/case management experience.
Experience Handling Highly Confidential Information Is Highly Preferred.
Language fluency in English, Farsi, Dari, and/or Pashtu. *Note: If bilingual, and English is a second language, a certification of English Proficiency is required.
US or Afghan Citizen.
At Seneca Holdings, diversity, equity, and inclusion are integral to our success. We strive to foster an inclusive work environment that values and celebrates the diversity of our employees. We firmly believe that an inclusive corporate culture not only enhances our customer support but also maximizes our positive impact on communities.
We're an equal opportunity employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. We strongly encourage veterans with expertise in the relevant areas to apply, and we also give hiring preference to Seneca or Native individuals.
If you're excited about joining our team and making a difference, please apply directly through our website. If you require alternative methods of application or screening, please reach out to us directly, as we're eager to accommodate all candidates.
Employment Type: Full-Time
Salary: $ 33.00 Per Hour