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Customer Service Representative Iii
Company | State of Oklahoma |
Address | Anadarko, OK, United States |
Employment type | FULL_TIME |
Salary | |
Category | Human Resources Services |
Expires | 2023-05-31 |
Posted at | 11 months ago |
Job Posting Title
- Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices.
- Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies.
- Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities.
- Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services.
- Receives requests for information and services and provides such services using advanced technological equipment.
- Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service.
- Supervises employees engaged in providing services and information to all customers, and trains staff.
- Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise.
- Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage.
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