Customer Service Representative, International

Company Description

Teleflora, with a nationwide network of florists, has become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We’re a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door.

Join our International Customer Service team and act as an account representative to maintain and reconcile Teleflora's International accounts. This includes interaction with affiliates regarding account resolution, handling of adjustments, statements and special mailings. You'll be working a hybrid schedule with Monday-Wednesday working in the Oklahoma City office and Thursday/Friday from home.

• A thorough understanding of Teleflora Statements with a primary focus on International orders and adjustments
• Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International orders
• Maintaining price updates and directory information for international accounts
• Responsible for maintaining spreadsheets and reconciling monthly statements
• Preparation and submission of International wire transfers and special handling of checks
• Communicate with other departments to help meet departmental needs
• Work directly with domestic and international florists to resolve any issues with International orders
• Other responsibilities as assigned by Manager, Supervisor or Team Leader
• Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed
• Gain a thorough knowledge of the Customer Service and International Services Departments to handle all inquiries regarding flower orders received and sent to/from International countries

Qualifications

Education:

• College business courses in accounting or an undergraduate degree a positive college business (preferred)
• High school degree

Knowledge/Skills:

• Basic world geography skills helpful
• Must work extended hours as business needs dictate
• Bi or multi-lingual helpful but not required
• Ability to speak clearly in a well-modulated voice using good diction and grammar
• Basic accounting skills pertaining to AR and AP transactions
• Strong attention to detail including but not limited to accurate spelling and appropriate abbreviations
• Excellent customer service skills (friendly, courteous and helpful)
• Possess strong written, verbal, analytical and interpersonal skills
• Demonstrate strong organizational skills with the ability to handle multiple tasks
• Ability to make decisions with little direction
• Proficient PC skills and good basic Excel skills

Working Conditions:

• Holiday time off is not normal due to increased order volume
• Must be capable of working extended hours (overtime as requested) to meet company deadlines
• Flexibility in shift requirement may change based on department needs and company programs
• Fast-paced, solutions oriented office environment

Additional Information

• Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility
• Company focus on wellness and health
• Manager and leadership training, biweekly L&OD webinars, and eLearning offerings
• Opportunities for development and internal mobility
• Companywide problem solving and continuous improvement training
• Wonderful Giving (wonderfulgiving.com) - allowing you to donate company money to a cause of your choice

Say everything and share your "Love Out Loud™" with the gift of Teleflora® flowers—all made by hand and delivered by hand by your local florist. With more than 10,000 member florists in North America alone, Teleflora offers the kind of personal touches, artistry and expertise you expect from a trusted neighborhood florist—even if that neighborhood is across the country. No prepackaged flowers in nondescript boxes dropped on your doorstep—Teleflora's network of professional florists creates artistic arrangements personally delivered in a vase, often on the same day. Teleflora makes every day an occasion with a two-in-one gift that includes a multipurpose keepsake container for long-lasting enjoyment. For more, visit: www.teleflora.com, or follow us on Instagram and Facebook and tag your own #LoveOutLoud moment.

Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

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