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Customer Service Representative Jobs
Company | Patterson Companies, Inc. |
Address | Oklahoma City, OK, United States |
Employment type | FULL_TIME |
Salary | |
Category | Medical Equipment Manufacturing |
Expires | 2023-07-03 |
Posted at | 10 months ago |
Primary Location Oklahoma City, Oklahoma Job ID R104498
As a Customer Service Representative at our Patterson Dental branch, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
Responsibilities
Administrative:
As a Customer Service Representative at our Patterson Dental branch, you are responsible for assisting internal and external customers and sales representatives with order entry with professionalism, skill, and expediency.
Responsibilities
Administrative:
- Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
- Multitask and work within multiple computer systems and communication platforms simultaneously.
- Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
- Verify price and terms in accordance with standard procedures and customer profitability profiles.
- Gain understanding of and adhere to Accounts Receivables policies and practices.
- Maintain accurate customer and territory records, facility records, and document all customer interaction.
- Monitor scheduled shipment dates to ensure timely delivery.
- Maintain a current knowledge of company products, policies and procedures
- Generation of reports
- Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.
- The Customer Service Representative may perform other duties as assigned.
- Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
- Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
- Identify customer requirements and expectations in order to recommend specific products and/or solutions.
- High School Degree or equivalent
- General computer proficiency including knowledge of MS Office
- Associate’s Degree or equivalent combination of education and experience.
- Proficiency in SAP or related ERP
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