Customer Service M-F Jobs

Music lovers keep reading! We're hiring customer service agents to support J.W. Pepper, the largest US sheet music and accessory retailer. You will help bands, choirs, and orchestras build upcoming concerts in schools, churches, and community groups. Join us and help keep our communities filled with song as you support customers who appreciate a helpful attitude and enthusiasm for music. You will support them on the phone and through email and chat.

Qualifications

• Type 35 words per minute accurately
• A background check and drug screen applicable with state and federal laws is required
• Knowledge of CRM systems a plus
• A high school diploma or GED is preferred
• Previous experience using Outlook, Word & Excel preferred
• Previous remote work from home experience a plus
• Must be able to speak, read, write and understand English
• Must be at least 18 years of age
• Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Strong phone and verbal communication skills along with active listening
• Quick learner and able to work independently

Responsibilities

• Flexibility to cross train as requested
• Maintain the utmost confidentiality and security as it pertains to Five Star Call Centers policies
• Ability to multi-task using multiple system pending the clients working environment
• Access company and client resources provided to accurately handle the call
• Remain positive and professional in all customer interactions
• Skillfully change from one task to another without loss of efficiency or composure
• Apply personal ethics, honesty, initiative, flexibility, responsibility and confidentiality in all areas
• Perform other duties as assigned*
• Able to work without a script and maintain call control
• Manage large amounts of inbound calls in a timely manner
• Successfully complete all training sessions
• Identify upsell/cross-sell opportunities
• Actively participate in efforts to support customer satisfaction and maintain quality
• Effectively communicate with patience and understanding
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• In this role, you’ll take the lead in addressing customer questions and concerns on all products and services through communication channels such as phone, email and chat

• Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Skills/Abilities

• Regularly required to use hands to feel, handle and control objects
• Maintaining composure in challenging situations
• Strong phone and verbal communication skills along with active listening
• All standard vision abilities are required
• Occasionally required to reach, stoop, kneel, or crouch
• Regularly required to sit
• Customer focus and adaptability to different personality types
• All standard hearing abilities are required
• Ability to use technology effectively and productively
• Occasionally required to lift and/or carry loads of up to 30 lbs

Pay & Benefits

• Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days - click to see benefits-at-a-glance
• Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance
• Shifts between 7:00am-5:00pm (CST) ; Work Days - M-F

Equipment Provided Option - Equipment will be shipped to you.

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the job. Click here to read the full description.

NOT YOUR ORDINARY CALL CENTERᵀᴹ

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