Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Service Representative Jobs
Recruited by PeopleReady 8 months ago Address Eagle Pass, TX, United States
Customer Service Representative - Best Propane
Recruited by DCC Propane, LLC 8 months ago Address Royston, GA, United States
Medical Equipment Customer Service Representative
Recruited by Rotech Healthcare 8 months ago Address Orem, UT, United States
Client Service Representative Needed
Recruited by Inspire U 8 months ago Address Knoxville, TN, United States
Customer Service Representative Jobs
Recruited by PHX Management Group 8 months ago Address New Orleans, LA, United States
Customer Service Representative (Csr)
Recruited by MSI 8 months ago Address Hatboro, PA, United States
Admin / Customer Service Representative
Recruited by Belzona 8 months ago Address Miami Lakes, FL, United States
Medical Equipment Customer Service Representative
Recruited by Rotech Healthcare 8 months ago Address Irving, TX, United States
Customer Service Representative / Csr
Recruited by LaPlante Electric 8 months ago Address Brunswick, ME, United States
Customer Service Representative Jobs
Recruited by Crash Champions 8 months ago Address Castle Rock, CO, United States
Customer Service Representative Jobs
Recruited by City of Wisconsin Dells 8 months ago Address Lake Delton, WI, United States
Customer Service Representative Jobs
Recruited by Eastern Engineered Wood Products 8 months ago Address Keysville, VA, United States
Customer Service Representative Jobs
Recruited by Tidal Management 8 months ago Address Hayward, CA, United States
Medical Equipment Customer Service Representative
Recruited by Rotech Healthcare 8 months ago Address Hudson, FL, United States
Customer Service Representative Ii, Federal Employee Program
Recruited by Premera Blue Cross 8 months ago Address United States
Client Service Representative - Fulfillment & Close
Recruited by TriState Capital Bank 8 months ago Address Greater Pittsburgh Region, United States

Customer Service Representative El Paso

Company

HGS
Address ,
Employment type
Salary
Expires 2023-10-12
Posted at 9 months ago
Job Description

Your Impact:
As a Customer Service and Sales Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, making a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, identify the unique needs of each customer, match customers with products and services that meet their needs, exercise emotional intelligence and improve the overall customer experience!
So, what does a day in life for a Customer Service and Sales Representative look like?
  • Identify customer needs through active listening to answer questions, assist with troubleshooting or make product recommendations based on the customers need
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Use multiple computer systems to research products, services, common problems and solutions offered
  • Communicate with customers through inbound calls and emails that have questions about the products and services offered
  • Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
  • Take a consultative approach with customers who are experiencing problems with their service by owning the issue and resolution
  • Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service

Benefits of working with HGS include:
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!

What we are looking for:
So what really makes a great Customer Service and Sales Representative? Think of yourself as a product expert and problem solver that provides a consultative approach to issue resolution. If you’re compassionate, energetic, bold and want to work in a customer centric role with an amazing opportunity to make an impact on people’s lives, you’ll love this role!
To be successful, you’ll need these qualities
  • Demonstrate a caring, supportive and friendly nature in every interaction with the upmost confidence and urgency
  • You have a High School Diploma or equivalent
  • You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
  • You have at least 12 months of customer interaction experience and you understand the value of coaching / feedback
  • You’re at least 18 years of age
  • We prefer 12 months of call center experience, but equivalent experience in the Food and Beverage, Hospitality or Retail industry is also fitting
  • You can work between the hours of 6 AM – 10 PM CST, but have some flexibility as business needs may change
  • You’re results oriented and comfortable providing customers with recommendations and solutions
  • You’re computer savvy, easily adapt to various technologies, comfortable sitting at a desk and working with multiple monitors for a full 8 hour shift

Requirements
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
  • Employee assistance programs
  • $16 (regular) hourly, shift premium pay on nights / weekends and occasional overtime opportunities
  • Access to 50% of your earned income before pay day
  • Best in class medical, dental, vision benefits
  • Career advancement in a fast growing organization
  • Flexible Schedule Options
  • People focused environment where you’ll make lifetime connections and friendships
  • Refer-A-Friend bonuses
  • Tuition Reimbursement