Customer Service Representative Jobs

The consumer comes first within the hospitality industry and that is no exception. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with compassion, or resolving their issues with a smile, the Customer Service Representative’s hospitality will be the difference between their encounter being just average or an exceptional one.

Like the hospitality industry, the primary purpose of the Customer Service Representative is to meet and exceed company sales goals in conjunction with cultivating a long-term relationship with our client’s customers. As a Customer Service Representative, you will discover the value of personal interactions through hospitality providing customers with a customized yet professional experience.

The responsibilities and tasks of the Customer Service Representative consist of:

• Taking initiative and demonstrating a “can-do” mindset, meeting challenges head-on no matter how difficult or stressful situations become
• Maintaining a positive and professional attitude and exemplifying trustworthiness and hospitality toward consumers and staff
• Understanding clients’ products to properly explain services and benefits to consumers and answer any questions so they get what they genuinely need
• Managing a team of Junior Customer Service Representatives
• Keeping a record of customer interactions, processed orders, and service schedules

We want someone in the Customer Service Representative role whose qualifications include:

• Excellent communications skills
• At least one year in Customer Service Representative roles or hospitality positions such as retail or restaurant
• Be an effective problem solver
• Minimum of a high school diploma
• Dedicate consistent learning and training to master the craft of hospitality to increase customer experience
• Passion for increasing in-person hospitality skill set to build better relationships
• Ability to recognize, apply and explain your product or service knowledge
• Outgoing personality with a passion for helping others

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