Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts the team's ability to achieve service, quality and timeliness of objectives. The role is subject to operating policy objectives. There is moderate autonomy within the role. High levels of operational judgment are required to achieve outcomes required.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services for the region as listed.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
• Has ability to assess quality of information given and ask pertinent questions to stakeholders.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• Communicates difficult concepts and may influence others' options and guide others to consider a different point of view.

Required Qualifications

• Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 4 years of experience in power generation industry OR associate degree with 2 years of experience in a power generation industry)
• Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.

Eligibility Requirements:

• Qualified candidate residing in bordering/adjacent states no more than 2 states outside of OH will also be considered.
• Willingness and ability to travel less than 30% of the time - this role is servicing the Mid to Northeast Region

Desired Characteristics:

• Experience working with customer leadership teams.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated communication & organizational skills.
• Strong quality background with Black Belt certification
• Experience planning and executing outages in ITR organization.
• Strong leadership, P&L financial, and commercial skills
• Team leader in a dynamic, energetic and proactive environment
• Strong oral and written communication skills

The salary range for this position is 115,600.00 - 154,100.00 - 192,600.00 USD. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for 15% variable incentive compensation plan. Available benefits including Health are offered.

#LI-Remote - This is a remote position