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Customer Experience Program Leader Jobs

Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Customer Experience Program Manager
By TikTok At , Seattle, Wa $101,333 - $188,522 a year
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Strong verbal and written communication skills with a demonstrated experience engaging and influencing senior executives.
Manage and prioritize a service product portfolio across different markets.
Directly manage high-impact projects/programs wherever needed.
Proactively engage Governance and Experience internal XFN teams to drive improvement efforts.
BA/BS degree or equivalent practical experience.
Customer Experience Program Coordinator
By City of Redmond At , Redmond, Wa $75,648 - $102,120 a year
Cost Recovery Management: Managing cost recovery for all rentable assets will be part of your responsibility to ensure financial efficiency.
The City of Redmond offers an excellent benefits package including:
You are a strong communicator: Excellent communication skills, both written and verbal, will be essential for effective coordination and collaboration.
Two (2) years of experience performing administrative duties is preferred.
One (1) year of experience in a municipal setting is preferred.
Valid First Aid & CPR certifications (must be obtained within 6 months of hire).
Associate Program Manager Of Activism, Customer Experience
By Patagonia At Greater Reno Area, United States
Launch Customer Experience in-person community engagement: Building Connections
Build and implement a communication and storytelling program for Customer Experience employees to share their experiences.
Develop educational programs and presentations (speakers, workshops, electronic messages, etc.) to deliver news and updates about our campaigns and activism opportunities.
Educate the Customer Experience teams on current company-wide social and environmental campaigns.
Team-oriented – Thrives in an environment of collaboration and offers support to co-workers.
1-3 years’ experience working on social and environmental campaigns and community activism.
Customer Experience Program Manager
By Rangam At Texas, United States
Experience implementing customer feedback capabilities including surveys
Strong experience working with CXM platforms (e.g. Medallia, Qualtrics)
Strong knowledge of CX and VoC best practices and metrics (NPS, CSAT, CES, etc.)
Experience designing surveys for CX/VoC programs
Define team’s listening strategies leveraging best practices to collect quality data for customer improvements
Track the progress of the projects and coordinate the efforts across the teams
Program Director, Customer Experience
By 3E At Washington DC-Baltimore Area, United States
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Customer Experience, Program Manager - South Region
By iRhythm Technologies, Inc. At New Orleans, LA, United States
Conduct in-person account management initiatives as needed.
At least 3 years in an account management or customer success role supporting large or complex accounts.
Proficiency with tools commonly used in a business environment including; CRM customer relationship management (Salesforce), reporting, and Microsoft Office.
Manage, onboard, and support assigned accounts.
Strong analytical skills with the ability to identify trends and present information in a succinct and actionable manner.
Strategic partner with the iRhythm Sales organization to ensure the success of customers and patients within our large account segment.
Experience Program Specialist Jobs
By CBRE At Houston, TX, United States
Follow all activity policies and procedures, including all HSE related requirements at all times.
Complete at a satisfactory level all required and assigned HSE training.
Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing, and assessment, etc.
Report any condition which you feel could result in an accident or injury and / or stop work if required.
Customer Experience Leader - Aviation Component Service Center (Acsc)
By GE Aerospace At Springdale, OH, United States
Proficiency/aptitude in learning and adapting order management systems
Drive strong connectivity with the component repair network to ensure we are working to improve the overall CR customer experience
Strong interpersonal and leadership skills
As The Customer Service Leader, Key Responsibilities Will Include
Measuring and driving improvement in KPIs.
Establish, maintain, and cultivate customer relationships and accounts
Sr Team Leader Of Customer Experience
By Teleperformance At , El Paso, 79936, Tx
Solid organizational, administrative, leadership and time management skills
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Perform other related duties and assignments as required and as assigned by supervisor or manager
College degree preferred or equivalent work experience required
Minimum 2 years call center supervisory experience in high paced customer focused environment
Skilled in determining why and how tasks should be attempted and their effective completion
Team Performance Leader - Customer Experience
By Protective Industrial Products At Latham, NY, United States
Work closely with the Manager of Customer Experience to identify and meet key metrics.
Implement support plans for overall department operations to meet service level objectives, quality goals, and management of day-to-day order processing.
With Manager oversight, conduct annual performance review, and facilitate appropriate performance management
Superior interpersonal skills and ability to resolve conflict effectively.
Possess excellent written and verbal communication skills and the ability to effectively collaborate across all levels of the PIP organization.
Strong organizational, prioritization and delegation skills.
Program Director, Customer Experience
By 3E At , Bethesda, 20814, Md $150,000 - $180,000 a year
Analyze market and competitive trends in CX, to ensure 3E provides exceptional and differentiated experience
Drive consistency and coordination in client experience, across partners, products and geographies
Advise and support CX Advocates / project managers during execution
5 - 10 years’ of related work experience in customer experience, customer success
5-10 years’ hands-on experience leading, coaching, and mentoring cross functional teams
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Customer Experience Program Manager, Cross-Border
By TikTok At San Jose, CA, United States

Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, ...

Customer Benefit Program Manager, Global Experience Center
By TikTok At , San Jose, Ca $106,666 - $241,200 a year
Benchmarking against e-commerce competitor platforms on their customer's benefits offerings and proposing required benefits for our platform.
Ability to advocate and influence while not owning directly. Ability to work cross-group and cross-level, and with all levels of management.
Collaborating & communicating with cross-functional teams, strategically implementing customer's benefit programs and increasing customer's stickness to platform.
BA/BS degree or equivalent practical experience; 5+ years business experience in service and experience field.
Expertise in project design, communication skills, driving for results and managing changes.
Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
Customer Experience Operations Program Manager
By YETI At , Austin, 78704, Tx
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Customer Experience Operations Program Manager
By YETI At Austin, TX, United States
Top notch communication, extremely organized, exemplary time management skills
Collaborate cross-functionally with various stakeholders such as Technology and Finance to enhance the customer and agent experience
Develop and implement processes and operational improvements throughout the customer lifecycle to deliver a world-class experience
Investigate different customer-centric solutions and processes to contribute to best-in-class customer experiences
At least 4 years of Customer Experience
Detailed oriented with high analytical skills
Leader, Staff Experience Jobs
By Success Academy At Garden City, NY, United States

Thanks for your interest in Success Academy! Running the largest, fastest-growing, and highest-performing network of public charter schools in New York City takes a village - families, children, ...

Customer Service Leader Jobs
By Kwik Trip, Inc. At Grimes, IA, United States
6 months retail experience including customer service and money handling
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Maintain a clean and inviting store
Ability to get others motivated to complete tasks and meet goals
Lift up to 50lbs, walk/stand up to 8-10 hours per day
Customer Service Leader Jobs
By Kwik Trip, Inc. At Madison, WI, United States
6 months retail experience including customer service and money handling
Enjoy a fast paced work environment
Ability to problem solve challenges and shift priorities quickly
Maintain a clean and inviting store
Ability to get others motivated to complete tasks and meet goals
Lift up to 50lbs, walk/stand up to 8-10 hours per day
Customer Service Leader Jobs
By GE Gas Power At , , Oh $115,600 - $154,100 a year
Minimum of 5-7 years of knowledge and experience within the power plant field services or contract performance management.
Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations.
May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
Experience planning and executing outages in ITR organization.
Strong quality background with Black Belt certification
Strong leadership, P&L financial, and commercial skills