Customer Communications Leader Jobs

Summary The Customer Communications Leader is responsible for supporting the Customer Experience and Global Sales & Marketing leaders and staff in developing and executing strategic communications plans, creating and sustaining a cadence of engaging, meaningful external and internal communications for a global audience of customers and employees.

Responsibilities

In this role, you will provide strategic communications support to the Customer Experience (CX) and Global Sales & Marketing (GSM) leaders for both internal audiences and commercial engines and services customers. You will collaborate with the broader communications team to ensure consistency and coordination of messaging as well as adoption and continuous improvement of communications processes. Key functional responsibilities include:

Executive communications

• Partner with those leaders and their direct staff to develop and execute 360-degree communications strategy (to include leader messaging, customer messaging, and thought leadership) to help achieve business objectives
• Collaborate with the media relations team to develop and pitch earned media
• Facilitate and activate leadership presence on critical social media channels and through targeted thought leadership opportunities

Customer communications

• Collaborate with the crisis team to disseminate appropriate messaging in the event of a significant accident or incident
• Identify key customer touchpoints and drive messaging strategy and execution across channels and events to differentiate GE Aerospace’s offerings and drive favorable customer sentiment
• Develop messaging packages to enable consistent communication to customers regarding field issues and initiatives.
• Develop standard work to enable effective deployment of messaging packages across the customer-facing teams

Customer storytelling

• Pitch stories across GE Aerospace owned channels (internal and external), with potential for earned channel coverage
• Coordinate requests for customer participation in key company moments.
• Develop and curate content featuring our customers for use across multiple internal and external channels.

Requirements

• Bachelor’s degree in marketing or communications or equivalent experience
• Ability to work under pressure
• Ability to build relationships, proactively gather feedback, and put it into practice
• Ability to work independently on tactical deliverables and incorporate strategic viewpoint
• 5+ years of experience in media relations or corporate communication in the aerospace industry
• Strong writing skills and experience working across multiple formats, for internal as well as earned and owned external channels. Strong social media literacy
• Travel 10-20%

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position