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Lead Clerk Jobs
Company | WinCo Foods |
Address | Chandler, AZ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Groceries |
Expires | 2023-08-04 |
Posted at | 9 months ago |
Join our Winning Team today and start your ownership journey!
- Seeks opportunities to welcome, engage, serve and thank customers. Maintains and encourages an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
- Stocks and rotates merchandise in any area of the store as needed.
- Provides customer service by performing the duties of a clerk in the designated department (grocery or freight). **Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
- Continuously monitors area activities, including customer traffic flow, coverage of checkout lanes, etc.
- Ensures the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
- May monitor cashier money handling procedures and assists with scan system procedures (i.e. UPC codes not on file, scan pricing errors, etc.).
- Assists clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
- Performs a lead role in customer service which may include handling customer complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer must have.
- Maintains cleanliness and eye-appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; and cleans work area by mopping, sweeping, taking out garbage, etc.
- Performs other duties as assigned or needed.
- May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
- Assists immediate supervisor as needed or directed.
- Maintains a constant awareness of customer and employee safety.
- Monitors arrivals, breaks, lunches and departures of employees in area of responsibility. Communicates with immediate supervisor regularly.
- High School Diploma or equivalent
- Applying clear understanding of overall company practices, including in-depth knowledge of polices/procedures, in order to effectively judge and react to customer activity.
- Perform basic math (add, subtract, multiply and divide) and compute weights and measures.
- Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
- Demonstrating initiative and self-direction to perform a variety of simultaneous skills (multi-tasking).
- Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co-workers.
- Perform primary duties efficiently and accurately with honesty and integrity.
- Communicating clearly and professionally, utilizing excellent verbal, written and inter-personal communication skills, establishing and maintaining a good rapport with co-workers, supervisors, vendors, customers and others.
- Properly handle food products per State and County laws, and WinCo standards.
- Understand state & federal regulations if certification is needed.
- Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.
- Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
- Perform primary duties efficiently and accurately.
- Consistently provide friendly, courteous service to internal and external customers.
- Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
- Reach, lift and maneuver objects of varying dimensions and weights up to 50 lbs. frequently.
- Stand for long periods of time, walk and move rapidly, bend, stoop, twist and turn frequently.
- Perform duties with mental alertness involving potential hazards with respect to related procedures, machines, equipment and work aides.
- Work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.
- Food Handlers Certification (Per State Laws)
- Must be at least 21 years old
- Refer to appropriate department specific job description (grocery clerk, cashier and/or freight stocker) for complete list.
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