Customer Service Assistant Jobs

We are looking for customer service assistant to join our team remote. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal person has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Responsibilities:

• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.

Requirements:

• Excellent time-management and prioritization skills
• Excellent written and verbal communication skills
• Entry Level or 1 year experience in supporting client success.
• Passion for delighting customers with above and beyond service
• Ability to address complaints and issues with effective solutions and a positive attitude.

About Us

We're a market leader in travel management We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about US!

You'll be offered

• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• An inclusive work environment where diversity is celebrated.
• Flexible working hours and work-from-home or remote opportunities
• Generous vacation days so you can rest and recharge.
• Opportunities to grow your skillset and career.
• Travel industry professional perks and discounts

About Us

We're a market leader in travel management We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about US!

You'll be offered.

• Travel industry professional perks and discounts
• Flexible working hours and work-from-home or remote opportunities
• An inclusive work environment where diversity is celebrated.
• Opportunities to grow your skillset and career.

Ready to join the journey?

This posting is for informational purposes only and does not represent an actual job opening. Please follow the provided link for the most up-to-date opportunities and application details.

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or other positions.

Personnel does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws.

Powered by JazzHR

ZcvnGTslLt