Admissions/Customer Service Admin Office ...

• Permanent Part Time 5-6 shifts per fortnight

Health Information Services (HIS) at Clayton has an exciting opportunity for enthusiastic and experienced Administration/Customer Service Officer to join our team at the Main Reception of Monash Medical Centre.

Are you passionate about delivering exceptional customer service?

About Monash Health

Monash Health is Victoria’s largest public health service. We are proud to provide healthcare to one quarter of Melbourne’s population, across the entire life-span from newborn and children, to adults, the elderly, their families and carers. More than 18,000 employees work at over 40 care locations across south eastern Melbourne, including Monash Medical Centre, Monash Children’s Hospital, Moorabbin Hospital, Dandenong Hospital, Casey Hospital, Kingston Centre, Cranbourne Centre, and an extensive network of rehabilitation, aged care, community health and mental health facilities.

About The HIS Team And The Role

In this administrative role your primary responsibilities will include:

• Complete and ensure accurate data entry when admitting and updating patient details on the Patient administrative system (iPM), and other data entry and administrative duties as required (as outlined on the attached PD).
• Provide customers exceptional customer service both face-to-face and over the phone;

Operating Hours

The Monash Medical Centre (MMC) Clayton Main Reception/Admissions Department is open 7 days per week. Shifts start and finish times may vary between 7am and finish at 8pm with the potential of operating hours to be changed and extended as the service continues to grow

Staff may also be required to travel to other Monash Health sites.

About You

We are seeking people to join our patient-focused team who possess the following:

• Flexibility in availability, rostering and working hours is essential.
• Have a desire and passion to learning new systems and processes.
• Exceptional interpersonal and communication skills
• Is a team player and customer service focused.
• Demonstrated ability to complete tasks in timely and accurate manner.
• Demonstrate interpersonal understanding by demonstrating empathy and sensitivity to feelings of others.
• Administrative experience in a Health related field will be looked upon favourably as well as the completion of a medical terminology course.
• A positive approach to a frequently changing environment.
• Thrive in a busy and multitasked workplace
• Be self-motivated and committed to self-improvement.

What’s in it for you?

You will be part of a dynamic changing environment that will have future growth. You will also have access to a range of corporate benefits, including salary packaging options that can significantly increase your take home pay and access to staff car parking.

Things you need to know

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

How To Apply

Monash Health recognises the value of equal employment opportunity and is committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles.

Applications will only be accepted via the Monash Health online Mercury System only. Email applications will not be considered.

Existing Monash Health Employees should apply using your Monash Health employee account. For any queries regarding employee accounts contact Recruitment Services by email – [email protected] .

Offers of employment can only be made once all required probity checks have been completed. These include:

• Proof of immunisation.
• A clear Police Check conducted within the last three months;
• Reference checks;
• A current Victorian Employee Working with Children’s Check (or proof of payment for same);and

As part of our selection process, you may be invited by email to participate in an on-camera video interview.

Under the Victorian Public Health orders, all employees working within the Public Health system must be fully vaccinated against COVID-19 and Influenza and are required to provide acceptable evidence of their vaccination status. The current orders require evidence of three doses for COVID-19.

All applicants to positions with Monash Health will need to upload acceptable evidence of full vaccination against COVID-19 and Influenza as part of their application. Acceptable evidence is a copy of your Immunisation History Statement which can be accessed via myGov.

Offers of employment will only be made to candidates who can provide evidence that they meet full vaccination status.