Customer Service Agent-Temporary(Remote)

Our story

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com

Temporary Customer Service Agent – Retiree Health Solutions

Would you like to help senior consumers with Medicare healthcare insurance questions?

Does the opportunity to develop a successful career with a global company interest you?

Join our Retiree Health Solutions Team

Overview

Our team provides Medicare health insurance services to the retiree community. We work with retirees to help them navigate and choose the plan that fits their financial and medical needs. We build relationships with seniors on a one-to-one basis understand their needs and ensure we deliver tailored, cost-effective solutions.

About the Role

As a Sales and Service Customer Service Associate you will handle customers who has no existing enrollment by scheduling appointments for with an Alight Benefit Advisor, answering customer inquiries, and understanding the basics of Medicare.

The work you will do

• Fully and accurately documenting all conversations and actions taken on each interaction
• Making outbound calls or receiving inbound calls to confirm/reschedule appointments with an Alight Benefit Advisor
• Actively listening to participants to understand both verbal and non-verbal cues
• Working with benefit advisors and enrollment specialists, assisting them with their workload during peak call volumes.
• Researching options in proprietary Alight tools and elsewhere on the internet
• Answering inbound phone calls pertaining to the status of an application or general customer questions
• Responding to instant live chat requests from customers
• Demonstrating sustained confidence and resilience during challenging interactions

Requirements

• Possess strong written and verbal communication, customer service and rapport building skills.
• Proven success in maintaining a calm and professional demeanor in a fast-paced business environment
• High School degree (or GED) required
• Experience using Microsoft Word, Excel, telephony systems, internet, and computer tools
• Demonstrated ability to take initiative and possess problem solving skills
• Meeting or exceeding all key performance indicators for the role
• Required hours of availability are 8:00 AM - 1:00 AM CST, 7 days a week. All candidates must be available to work any 8 hour shift within these hours .
• Possess ability to talk and efficiently type simultaneously
• Ability to understand details of insurance or complex information
• Successfully complete a 13-day paid training course with no days missed.
• Have strong keyboarding skills and desktop navigation

Flexible Working

So that you can be your best at work and home, we’ll consider flexible working arrangements for everyone, in any role.

• Working fully remote from home

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Alight believes diversity should be visible, valued, and sustained throughout the organization. And we’re committed to enabling an inclusive culture of belonging that engages all colleagues and grows the diversity of our talent to proudly represent the clients and communities we serve.

As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement.

Diversity Policy Statement

Alight does not discriminate against anyone based on sex, gender, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (United States) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $25,800.00/year (for full time employees) and the estimated maximum base salary for this role of $45,200.00/year (for full-time employees). Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://careers.alight.com/us/en/alight-us-benefits-2023

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.