Customer Service Representative - State Farm Agent Team Member

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Josh Brown - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Establish customer relationships and follow up with customers as needed.

Qualifications

• Proactive in problem-solving
• Excellent communication skills to assist customers and coordinate with other agency team members
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Dedicated to customer service

Benefits

• Growth potential/Opportunity for advancement within my office
• Hourly pay plus commission/bonus
• Valuable career-building experience
• Health benefits
• Paid time off (vacation and personal/sick days)

Compensation: $40,000.00 - $50,000.00 per year

We Are Located In Glenview, IL And Help Customers With Their Insurance And Financial Services Needs, Including

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.

• Retirement planning
• Home insurance
• Life insurance
• Auto insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.