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Customer Service ( Remote Work)
Company | PATH ARC |
Address | Wheaton, MD, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-05-25 |
Posted at | 1 year ago |
The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.
Customer Service Job Duties And Responsibilities
Customer Service Job Duties And Responsibilities
- Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
- Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
- Able to schedule call back and appoints to resolve customer needs
- Record, organize and file customer interactions and account changes
- Strive to meet and go above personal and team target goals
- Able to up-sell if needed
- Ability to learn and follow all customer service procedures and policies
- Able to multitask
- Ability to listen actively, relay information, and answer questions and/or concerns.
- Flexible hours
- Customer-focused for positive customer experience and resolution
- Excellent time management and prioritization skills
- Basic computer skills and experience
- Remote Position(s) available (work from home)
- Previous experience in customer support, client services, sales, or a related field
- Excellent retirement plan
- Tremendous upward mobility into other positions and management
- Excellent at communicating over the phone and other communication platforms
- Health Insurance (dental and vision included)
- Excellent retirement plan
- Flexible hours
- Remote Position(s) available (work from home)
- Tremendous upward mobility into other positions and management
- Health Insurance (dental and vision included)
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