Customer Service Agent Jobs

Company Alaska Airlines

The Team

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take your places.

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Perform computer, iPad and paperwork tasks.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Process and secure passenger luggage.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Sell tickets and ensure cabin accommodations.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

Additional Details

• This position is located at the SeaTac Airport, remote work is not applicable.
• Flight/hotel/travel accomodations and relocation assistance are not provided.
• Must have an Enhanced ID/Driver's license or valid Passport at time of hire.
• Virtual interviews are not being offered at this time.

Job-Specific Experience, Education & Skills

Required

• Ability to consistently lift 50 lbs.
• Ability to adapt to performing work according to set procedures.
• Must be authorized to work in the U.S.
• Ability to communicate in English.
• Ability to anticipate needs of others in a fast-paced environment.
• Must be able to bend, stoop, squat, reach and grasp.
• Typing speed of at least 25 WPM.
• High school diploma or equivalent.
• Minimum age of 18.
• A minimum of 6 months of customer service or community service experience.
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Must be able to push/pull 50 lbs.
• Must have an Enhanced ID/Driver's license or valid Passport at time of hire.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $18.50/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Quarterly and annual bonus plans
• Generous 401k match program
• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 4/17/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10420

I: Y - FLS

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.