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- Customer Service Rep
- Customer Service Rep Freeland
- Insurance Customer Service Rep
- Fleet Customer Service Rep
- Construction Customer Service Rep
- Central Customer Service Rep
- Airport Customer Service Agents
- External Customer Service Rep
- Airport Customer Service Supervisor
- Airport Customer Service Agent
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Company | REEF |
Address | Kennewick, WA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-13 |
Posted at | 9 months ago |
Position Pays $15.74 per hour
- Utilize LPR system to enforce time limits within specific posted areas.
- Deliver exceptional customer service experience, especially in difficult situations.
- Utilize License Plate Recognition (LPR) system monitor for compliance with parking policy and procedure.
- Assist customers with proper use of pay stations.
- Remain calm and professional even when dealing with challenging customers.
- Issue fee notices to vehicles not in compliance with parking policy and procedure.
- Maintain the appearance of the LPR vehicle at all times to present a professional image.
- Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the Facility or Operations.
- Follow up with management on any potential customer service issues.
- Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
- Act as a fast-moving, courteous company brand ambassador while handling complaints and communicating policies, and enforcing regulations
- Utilize technology including phones systems and email communications to direct the attendant on shift to fix the issue on location
- Foster customer success, happiness, and satisfaction by building rapport, addressing complaints, providing empathy, and communicating information
- Spark accurate, speedy operations while optimizing voice quality, grammar skills, tone, and proactiveness to improve quality and consistency
- Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
- Must be at least 18 years of age
- Strong interpersonal, verbal, and written communication skills
- Highly proficient with technology, including email, phone systems, etc.
- Must be able to be on the phone and utilize computer equipment for 10 hours a day
- Frequently operate small office equipment such as a computer, calculator, and copier/printer
- Will remain in seated position for extended periods of time
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