Customer Service Agent - Air Freight

Company Alaska Airlines

The Team

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Role Summary

This Customer Service Agent (CSA) Air Freight role works in a warehouse environment assisting customer with cargo needs such as answering inquires, computing cargo rates, initiate and complete cargo bookings, and security screenings. This is a union represented position.

Key Duties

• Provide cargo rates and tracking information to customers.
• Process airway bills.
• Assist customers with shipping needs (e.g. answering inquires, computing cargo rates, initiate and complete cargo bookings) in a warehouse environment
• Perform duties in varying capacities at the direction of management to ensure complete customer satisfaction.
• Perform computer and paperwork tasks.

Job-Specific Experience, Education & Skills

Required

• Must be authorized to work in the U.S.
• Typing speed of at least 25 WPM.
• Ability to learn and operate a computerized cargo system.
• Ability to adapt to performing work according to set procedures.
• Ability to communicate in English.
• Able to participate in paid training.
• High school diploma or equivalent.
• Possess excellent communication skills (verbal and written).
• Ability to consistently lift 50 lbs.
• Minimum age of 18.
• Ability to work in a fast-paced environment.
• Ability and willingness to work a non-traditional shift as needed (e.g., nights, weekends, holidays).
• A minimum of 2 years of customer service or community service experience.
• Must be able to bend, stoop, squat, reach and grasp.

Airport SIDA Badge Requirements

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate

USD $18.50/Hr.

Total Rewards

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Quarterly and annual bonus plans
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

Apply by 7:00 PM Pacific Time on 5/15/2023

Employment Type Full-Time

FLSA Status Non-Exempt

Regular/Temporary Regular

Requisition ID 2023-10559

Equal Employment Opportunity We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.