Customer Service Coordinator- New Home Construction

Pacific Lifestyle Homes-- a growing Southwest Washington-based homebuilder-- seeks a professional, reliable full-time Customer Service Coordinator who works closely with our team to ensure an exceptional customer experience. If you are personable with outstanding communication, administrative and organizational skills, we want to hear from you!

We offer a competitive compensation package for the position of Customer Service Coordinator beginning with an hourly range of $20.00 - $27.00. This position has an estimated profit sharing of up to $4,600 to $6,000 annually, subject to the terms of a written employment agreement and meeting performance expectations. This position is considered a non-exempt role.

The total annual compensation package is dependent on target performance and may be up to $46,200 to $62,160 annually, subject to achieving targeted performance expectations and the terms of a written employment agreement.

This position is eligible to participate in the Company’s extensive benefits package that includes medical, dental and vision benefits for the employee. This position is also eligible to participate in our 401(k)-retirement savings plans with a discretionary 3% contribution.

A healthy balance of wellbeing and paid time off is one of the ways we support our teammates. We provide 120 hours of paid time off for the first year, seven paid holidays annually.

Our offices are located in Vancouver, WA close to I-205.

An ideal candidate enjoys a challenge and thrives on making positive contributions to Company goals while exemplifying our core values including: Integrity, Respect, Teamwork, Accountability, Candor and Humility. Our Company culture is team-oriented, supportive and customer-centered. PLH employees take great pride in their work and have a genuine enthusiasm for seeing customers’ dreams realized.

Please see our website for additional information: www.pacificlifestylehomes.com

For additional information about PLH’s Company Culture, we invite you to view the video at the following link: https://youtu.be/Hud-5EsJ2fw

Customer Service Coordinator Responsibilities include:

• Assisting Customer Service Representatives with other projects as needed.
• Handling multiple priorities effectively.
• Scheduling appointments and coordinating calendars for Customer Service Representatives.
• Effectively utilizing and maintaining the Customer Care Database.
• Scheduling warranty repair work.
• Entering work orders and invoices using BuildPro software.
• Following up on work orders in a timely manner.
• Following up with homeowners and trade partners to provide updates and maintain positive working relationships.
• Providing administrative support to the customer service team.
• Sharing ideas to streamline operations and optimize efficiency.
• Providing timely information in response to customer requests via phone, email and through the online system.

Customer Service Coordinator Desired Knowledge, Skills and Abilities:

• High school diploma or equivalent with administrative and/or customer-centered work experience.
• Homebuilding, property management, professional services or other similar industry background is preferred.
• Logical decision-making abilities.
• Empathetic, welcoming and customer-focused.
• Responsible with strong work ethic, integrity, and reliability.
• Organized and detail-oriented with the ability to multi-task effectively; demonstrated accuracy and follow through.
• Proficient in use of computer software to include: Word, Excel, Outlook, Customer Relationship Management System and database management.
• Initiative and creative problem solving skills.
• Exceptional interpersonal and communication skills (verbal and written).
• Professional, approachable and team-oriented.

A reference check, background check and pre-employment drug screen are steps in our hiring process.

For consideration, please forward:

1. A completed Career History Form (Online Application) found at the following link:

https://pacificlifestylehomes.topgradingonline.com/job_openings/customer-service-coordinator-new-home-construction?utm_campaign=direct_links&utm_medium=job-boards&utm_source=csc-2023

2. Upload your résumé.

If you have questions about the application process, inquire via email with our hiring process facilitator by clicking "Apply".

We are proud to be an Equal Opportunity Employer.